This 1-day workshop provides useful tools and strategies to provide a safe, caring and accepting working environment for service users and the disadvantaged in your area of work.
Develop practice-ready skills to promote safety as well as predict, address and prevent situations of potential conflict and aggression while managing a range of challenging scenarios faced within this sector.
Learning objectives
•Learn how to provide a safe and welcoming environment for self and others
•Understand and identify the nature of anger and aggression
•Learn the triggers of conflict and unpredictable behaviours
•Create and form practical solutions and strategies to address and prevent aggressive incidents and responses to challenging scenarios
•Provide self-care, support and referrals after aggressive incidents