Marketing & Engagement Manager

•Newly created role

•Delivering high quality customer experiences

•Commercially focused candidates encouraged to apply

The organisation

Our client is one of Australia’s leading organisations providing programs and services for children & adults with disabilities, and their families living in NSW & the ACT. Our client supports people with physical, intellectual and rare or lesser known disabilities to help develop independence, confidence and life skills.

The role

The Marketing & Engagement Manager will manage the Customer Enquiry Team and Project Manager and report to the GM Customer Experience.

•Planning. Develop & execute the overarching promotional and marketing plan

•Customer Focus. Deliver high quality customer service and quality customer experiences

•Relationship Building. Build and maintain relationships with key internal and external stakeholders

•Problem Solving. High level analytical and problem solving skills with the capacity to develop solutions to complex issues

•Financial. Commercially focused delivering on revenue growth and customer acquisition targets within budget

•Reporting. Create and maintain metrics on marketing activities, effectiveness and impact

•Leadership. Lead and motivate team members to deliver desired results

Skills required

•Experience in managing performance and development of staff members.

•Ability to develop tactical marketing plans at a macro and micro level

•Proven computer literacy and CRM system experience

•Well-developed organisational and time management skills including multi-tasking, meeting deadlines and adapting to a changing environment

•Strong knowledge of branding and brand positioning and the ability to deploy brand positioning strategies and to implement brand awareness programs

•Strong analytical, data analysis and reporting skills

•Excellent networking skills with internal and external stakeholders