Chief Representative – Hong Kong & ASEAN

Post Title: Chief Representative – Hong Kong & ASEAN
Reports to: Head of International Partnerships
Division / Location: International Partnership, Public Affairs
Direct reports: Partnerships Manager – Greater China, Regional Individual Giving Manager, Partnerships Manager – Singapore, Operations & Fundraising Coordinator
Indirect reports: Regional Communications Coordinator, other regional roles as the office expands
Location: Hong Kong
Annual Salary: Competitive for the market and role

Role Summary
As part of The Fred Hollows Foundation’s plan to diversify its income base beyond Australia, a number of new country markets have been created that leverage our work in over 25 countries around the world with the goal of exponentially increasing support for ending avoidable blindness. Central to that strategy is Asia and our new regional hub in Hong Kong. The Chief Representative – HK & ASEAN, will lead The Foundation’s ambitious goals in the region, managing a high functioning team with a strong focus on sustainable growth through fundraising and issue advocacy in Hong Kong, mainland China, and Singapore.
Within a cross functional global team anchored in our Sydney office and reporting to the General Manager – International Partnerships, the Head of HK & ASEAN will provide overall leadership on all aspects of the Hong Kong office including operations, strategy development, fundraising (including individual giving), communications and stakeholder management. In addition, s/he will work closely with The Foundation’s program delivery staff in mainland China to increase issue and brand awareness amongst key stakeholder groups throughout Greater China. Finally, s/he will oversee the start-up office in Singapore with the goal of leveraging ASEAN business and philanthropic communities with a shared interest in avoidable blindness.
More broadly, the candidate will apply their extensive marketing and communications skills and experience in Asia to help propel The Foundation from a trusted Australian charity into a genuine International NGO through an ever-expanding networking of supporters.

Key areas of accountability include:
• Oversee the Hong Kong and ASEAN major gift and corporate fundraising teams
• Manage the individual giving team and operations within a regional cross functional structure
• Drive the operational and administrative functions of the Hong Kong office
• Expand The Foundation’s brand profile in Hong Kong and ASEAN
• Leadership & Management
• Represent The Foundation
Team contribution:
• Values and Behaviour
• Health, Safety and Wellbeing
• Child Protection

Primary responsibilities

1. Oversee the Hong Kong and ASEAN major gift and corporate fundraising teams
• Oversee the regional major gift (high net worth) and corporate partner fundraising program. Working with the Partnerships Manager – Greater China, and the Sydney based development team, build a significant portfolio of prospects and donors in the region, in particular Hong Kong and Singapore
• Secure and grow corporate and major gift fundraising income to achieve agreed targets and to enable The Foundation to expand its sight restoring program work
• Provide leadership role in mapping and engaging major gift and corporate prospects whom either have an interest, or who are based in both Hong Kong and Australia
• Collaborate with The Foundation’s International Fundraising Team to prepare donor communication materials, including concept papers, proposals, donor updates and mailings, reports and additional materials as needed
• Build long-term relationships with donors and prospects, identifying, cultivating and stewarding their interests
• Work with the Hong Kong Australian community representative organisations (business, diplomatic and social) to engage corporate interest in The Foundation and to continue to build The Foundation’s brand profile and credibility
• Stay current with organisational strategies and program details and plans in order to recommend potential funding opportunities to donors

2. Oversee the individual giving team and operations within a regional cross functional structure
• Responsible for the functional management and operation of the Individual Giving program in HK and region. Working closely with the Regional Individual Giving Manager, build a pipeline of monthly donors in Hong Kong and in future regional markets
• Oversee the acquisition and donor retention program as part The Foundation’s Face-to-Face giving program in Hong Kong, helping to manage external supplier and backend agency relationships and ensure a sustainable future pipeline of donors
• Scope and implement additional public fundraising channels such as digital, community fundraising and dedicated fundraising events that can increase donor acquisition into the Hong Kong program and potential new regional markets
• Consult closely with the senior Sydney based Individual giving team on best-practice trends and techniques in all aspects of public giving programs
• When and where appropriate assist The Foundation in scoping additional individual giving markets in the region

3. Expand The Foundation’s brand and advocacy profile in Hong Kong and ASEAN
• In close consultation with the media and communications team based in both Hong Kong and Sydney, continue to drive brand awareness through events, strategic partnerships, and paid and earned media and representation
• Represent The Foundation at donor and corporate engagement meetings, fundraising and awareness-building events and to the Australian representative community
• Lead the engagement with strategic partnership opportunities that harness and amplify The Foundation’s regional program work throughout Asia and in particular Mainland China
• Maintain professional relationships with senior media, government and diplomatic representatives in Hong Kong, Singapore and Greater China that help facilitate The Foundation’s fundraising and advocacy outcomes
• Serve of The Foundation’s official spokesperson in Hong Kong as required
• Collaborate with The Foundation’s senior management team to co-manage key relationships

4. Leadership & Management
• Role Model to a high standard The Foundation’s policies and procedures, values and leadership standards
• Proactively contribute to the development of the divisional strategy
• Ensure all direct reports have clear performance goals and development plans which enable them to succeed
• Ensure the effective management of the division’s resources (financial, technical and operational) in order to achieve the Foundations strategic objectives
• Effectively select, retain and develop talent, experience and skills to help build a strong Foundation
• Proactively lead a team, to ensure a high standard of employee engagement

5. Represent The Foundation
• Represent The Foundation at donor and corporate engagement meetings, fundraising and awareness-building events and to the Australian representative community
• Collaborate with The Foundation’s senior management team to co-manage key relationships
• Stay current with organisational strategies and program details and plans in order to recommend potential funding opportunities to donors
• Serve as Spokesperson for The Foundation in the region as needed

6. Team Contribution
• Constructively contribute and collaborate with all colleagues
• Delivery high quality work that supports our global operating environment
• Demonstrate compliance with all legislation and The Foundation’s policies and procedures

7. Values and Behaviour
• Promote and role model appropriate behaviour to support The Foundation’s culture, performance and brand
• Actively support The Foundations commitment to the principles of diversity, inclusion and equal employment opportunities
• Actively demonstrate the organisational values:
• Integrity: We stand up for what is right
• Collaboration: We are stronger together
• Empowerment: We make a difference
• Action: We focus on results

8. Health, Safety & Wellbeing
• Adhere to all health and safety policies and procedures of The Foundation and take all reasonable care that your actions or omissions do not impact on the health and safety of others in The Foundation.
• Identify, assess, prioritise and control risks arising from the operation of the division in relation to the impact on the health and safety of all staff, contractors and visitors
• Ensure that a system of work is safe and without risk to health is developed, documented and followed by workers and others through appropriate training, supervision and monitoring
• Ensure that the work for which they are responsible is carried out in ways, which safeguard the health and safety of workers or others in their charge including contractors whom they engage

9. Child Protection
• This position is recognised as having “contact with Children”, either direct or indirect

Qualifications, Experience and Knowledge

Essential Qualifications
• Bachelor’s Degree or equivalent experience
• At least 7 years of relevant work experience

Essential Experience
• Proven experience of achieving fundraising results, including successful relationship management and income generation in a start-up environment
• Proven experience managing a business unit with responsibility for profit and loss reporting
• Proven experience in being successful in a fast-paced environment while managing multiple projects and priorities, paying close attention to details and results
• Prior success working closely and building relationships with diverse groups of people
• Senior personal and professional network in HK
• Experience cultivating and closing donor deals
• Management experience, specifically managing direct reports in addition to indirect/consultant reports

Desirable Experience
• Management experience, track record of direct reports
• Fundraising experience in a fast paced, growth oriented organisation
• Demonstrated experience working in the Not for Profit sector
• Experience managing a business unit including P&L responsibilities
• Media management experience, either as spokesperson or in an oversight role of a paid media program
• Cantonese and basic Mandarin language skills are desirable
• Experience working in diverse teams across different jurisdictions

Skills and Attributes

• Excellent interpersonal skills with the ability to manage a wide variety of diverse relationships utilising a collaborative and consultative approach to communication
• Outstanding written and verbal communication skills, with the ability to make clear and highly-articulate presentations to a variety of high-level stakeholders and be pro-actively engaging with and influencing audiences across a range of channels
• Excellent persuasion and negotiating abilities, effective listening, diplomacy and tact
• Confident in ask strategy and conversations with key donors
• Ability to work collaboratively with a range of internal and external stakeholders in a multi-cultural and multi-disciplinary environment
• Ability to conceptualize, innovate, analyse, plan and execute ideas as well as transfer knowledge and skills
• High level of computer literacy with the ability to analyse and interpret data
• Excellent people management skills, with a strong team orientation and a willingness to build capacity
• Excellent interpersonal and relationship management skills
• Excellent organisational skills and attention to detail
• A flexible and adaptable work style, with the ability to manage competing priorities to a high standard

Attributes
• A strong understanding of the cultural context (both in HK and across the region)
• A strong personal desire to work for The Fred Hollows Foundation and alignment with our vision and values
• Innovative, analytical and strategic minded
• Strong work ethic and integrity. Leading with vision and values
• Ability to work in a high performing environment
• An energetic self-starter with the ability to work effectively in a diverse, busy and evolving team.
• Strategic thinker and entrepreneurial spirit
• Commitment to gender equity and diversity

Other
• Eligibility to work in Hong Kong
• Preparedness to undergo background checks including Criminal records check and qualifications check
• Availability to travel domestically and internationally