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Dealing with Difficult Calls (PD Workshop)

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Location: Melbourne (WIRE 372 Spencer Street, West Melbourne 3003) Event Dates:   30 March 2016
18 May 2016
24 August 2016
03 November 2016

Event Time: 9:30am - 12:30pm (AEST) Organisation: WIRE Women's Information and Referral Exchange Contact Name: Libby Jamieson Contact Phone: (03) 9348 9416 (#4) Contact Email: training@wire.org.au Cost: $88 (incl GST) Posted: 11 January 2016

Dealing with Difficult Calls (PD Workshop)

Details

This popular 3-hour workshop is for phone-based workers who are first point of contact for service users and customers, including phone intake and response workers, reception and call centre staff.

Learn to:

  • Deal with angry and distressed callers
  • Set boundaries with callers
  • End calls professionally
  • Understand and manage the stress you may feel after taking a challenging call.

Download WIRE PD Workshops 2016 Flyer

For workshop details or enquiries about in-house training, call Libby Jamieson (03) 9348 9416 (#4) or email training@wire.org.au

For booking or billing enquiries, call Kate Whiting (03) 9348 9416 (#6) or email finance@wire.org.au

Visit www.wire.org.au/event/difficultcalls/

Event Category: Careers / HR / Employment

Event Type: Workshop

Enquiries: Contact Phone (03) 9348 9416 (#4)


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