The implementation of the NDIS has been regarded by many in the sector, as the big disruptor of recent times. It has changed the game so that now the purchaser and the customer are the same person, and if they aren’t happy with your service or just simply find something better, can take their funding elsewhere. This has changed the way many organisations need to operate, requiring them to put an emphasis on the needs of their clients and find a way to consistently deliver great experiences.
This workshop is for CEOs, Board Members and Leaders within NDIS provider organisations, who want to understand new ways they can create or improve services, so that they better meet the needs of their clients.
