The environment in which social service organisations are operating has changed dramatically over the past few years – and continues to do so.
This has been driven by changes in government policy and approaches, funding uncertainty and social factors which have increased demands on community services.
Social service organisations need to adapt and develop in response, while still maintaining a focus on delivering results for their service users and communities.
Facilitated by Prof. David Hayward, this masterclass will:
feature leading thinkers from the social service sector, academia and government
be held over four ½ day sessions, over 12 weeks
allow participants to benefit from working with their peers to design solutions to complex problems
present content tailored to the needs of participants.
Co-designed with participants
Participants will help co-create the content, based on the real needs they are facing in their organisations. In this way, participants will be able to learn the most relevant information they can apply directly to their organisation.
Key topics that could be explored, depending on participant’s needs, include:
-The implications of the marketisation of human services for organisations
-The social economy – what is it? – and why is it so important to the sector?
-Business and funding models for the new environment
-Governance needed for the future
-Empowering consumers through person-centred services
-Marketing and positioning in a competitive environment
-Organisational change management
-Connecting with government