Close Search
Loading Events

The transformation imperative: why for-purpose organisations need to focus on operational excellence

  • This event has passed.

Date: 16 April 2019 at 01:00 am Presenter: Les Hems Run time: One Hour Location: Online Live Tickets: $55 – $500 (in AUD) Materials Price: $50 (in AUD)

× The live session has passed. Catch up by downloading the post-webinar pack below.



For-purpose organisations are faced with rapidly changing and challenging strategic and operating environments. Major public service reforms such as the NDIS, Aged Care, Social Benefit Bonds and outcomes based contracts are driving substantive change and significant growth.

Many for-purpose organisations have recognised that their current operating models are no longer fit-for-purpose and that organic incremental change is inadequate. There is, therefore, an imperative to implement change – the “Transformation Imperative” – substantive changes relating to your operating model that more effectively harnesses the value of your people, improves business processes, and utilises the significant benefits of technology and big data.

This 60-minute webinar provides insights on designing and implementing a successful transformation that achieves operational excellence and the future proofing of your organisation.

You’ll learn:

  • Why for-purpose organisations need to embrace the Transformation Imperative
  • What organisational excellence looks like
  • How to design and implement a successful organisational transformation


Pricing and webinar details:

• Online Event

• Tuesday, 16 April 2019, 11am – 12pm (AEST)

• Individual Access from $55

Ticket price includes:

•  Live access to the webinar — all you need is a computer and/or phone

•  Access to the interactive chat box to have your questions answered live

•  Post Webinar Pack. The packs include the audio and visual recordings, slide deck, and (if purchased) the webinar book. The webinar book includes the session’s transcript with corresponding slides, the live chat stream and presenter notes.

Who should attend?

Leaders of for-purpose organisations including Chief Executives, Chief Financial Officers / Finance Directors, Chief Operating Officer, Human Resource Executives, Strategy Executives, and Digital Executives


Presented by:

Les Hems, Director of Deloitte Social Impact Consulting Practice

Les has over 30 years of experience advising for-purpose organisations, government and business. He is a leading expert in organisational performance, social innovation and public service reform.

Les specialises in helping organisations jointly achieve social impact, operational excellence and financial sustainability. His areas of expertise include – strategy, operating model design, service design, social impact measurement, social impact investing, outcomes-based contracting, place-based mechanisms and organisational capacity building.

Les has advised a range of organisations operating in the fields of disability, family and children, homelessness, social and affordable housing, Indigenous communities, youth justice, aged care, mental health and suicide prevention.


This webinar is brought to you in partnership with Deloitte.

Les Hems

Les Hems

Les Hems has over 35 years of experience in undertaking applied research in the field of social impact. He came to Australia as Research Director for UNSW’s Centre for Social Impact and is now the Director of Research at Net Balance’s Tomorrow’s Agenda Research Institute. He is a member of the founding board of the Social Impact Measurement Network of Australia (SIMNA).


pba inverse logo
Subscribe Twitter Facebook