Operations Manager at The Bower Reuse and Repair Centre

Position Summary
The Bower is a not-for-profit environmental Charity & Cooperative that assists the community by diverting waste from landfill through workshops, second hand shops & Collection and Rehoming Service agreements with 21 Councils.

As Operations Manager you will manage and/or supervise all administrative, human resources and financial functions of the organisation. Furthermore you will work closely together with the general manager on new projects ensuring the organisation’s efficiency. This will suit an experienced operations manager with financial administration skills.

Key Accountabilities
• General office management, administration and human resource and WH&S issues including preparing rosters and maintaining a suitable level of staffing at all times, monitoring attendance and work hours, including volunteers
• Competency in a range of software programs including filemaker or similar, accounting (MYOB) and Excel.
• Managing the financial function including liaise with external accountant.
• Highly analytical so as to provide appropriate input to business direction and other issues with knowledge in the community sector NFP. Understanding of sustainability/ recycling sector.
• Ability to adapt, learn new skills and take on responsibility in a short space of time in order to meet the growing needs of the organisation.

Required tasks include

• Responsible for in house administration
o Responsible for office administration and filing system
o Supplier relationship management including insurances and stationary
o Coordinate Corrective Service Order and Work for the Dole administration
o Manage sales staff and volunteers rostering
o Maintenance of Membership database

• Manage workshop program logistics and administration
o Produce workshop calendar
o Manage workshop facilitators
o Issue quotes and invoices for workshops
o Prepare promotion material for each workshop

• Responsible for financial management and reporting
o Payments of suppliers and issuing sales invoices
o Fortnightly Payroll and related administration
o Petty cash and credit card reconciliations
o Consignments and stock taking
o Customer disputes, refunds and store vouchers
o Liaison with auditor and accountant

Please respond to each of the following Essential and Preferred criteria – considering your skills, knowledge and past experience if relevant.
We will also need your CV to complete your application.

Essential Skills:
• Administrative and organisational skills
• Financial administration skills
• Processing payments and Payroll sheets
• Experience in planning and coordination of projects
• Ability to negotiate with a diverse group of suppliers, partners and customers
• General knowledge of HR and WH&S best practice
• An ability to take minutes and write reports
• Computer literacy including Filemaker Pro or similar databases, Excell
• An ability to complete projects thoroughly and on time
• Ability to work unsupervised including prioritise and manage multiple tasks
• Good problem solving and lateral thinking

Preferred Skills & Values:
• Experience in retail sector and maintaining stock control records
• Knowledge of waste industry
• Knowledge of vintage and 2nd hand sector