Guide to Giving

Client Services Manager

Location : New South Wales (Surry Hills)

Organisation : Bobby Goldsmith Foundation

Work Type : Full-time

Salary Type : Annual Package

Application Closing Date : 24-09-2017

About the Role

The Client Services Manager is a key member of BGF’s Executive Leadership team, and has accountability for:
• Managing the provision and delivery of support services and referrals for people living with HIV (PLHIV) to build capacity and achieve improved health and well-being outcomes through the retention of clients in care;
• Managing all workers and volunteers including students on placement within the Client Services business unit; and
• Identifying and responding to program and service gaps and securing funding and revenue opportunities in conjunction with the members of the Leadership team.

You will have demonstrated leadership and management capabilities within a not‐for‐profit organisation coupled with the following skills and experience:
• Tertiary qualification in relevant, recognised social services or allied disciplines;
• Experience in managing large teams;
• Proven program management successes with an solid understanding of project delivery from inception to evaluation;
• Minimum of 5 years in a middle-management role, plus some time spent in a senior management role or a readiness to transition into one;
• Experience in the grant acquisition process, including grant writing and grant acquittals;
• Strong people management skills, the ability to inspire and motivate;
• Strong negotiation and interpersonal skills; and
• Strategic thinking including planning, forecasting and budgeting.

You will receive a highly competitive salary package of base plus super plus not-for-profit salary packaging for this exciting opportunity, commensurate with the skills and experience you offer us. You will gain immense job satisfaction through the successful wellness outcomes your team and your programs will deliver to PLHIV.

About the Organisation

Organisation Name : Bobby Goldsmith Foundation
Bobby Goldsmith Foundation (BGF) is Australia’s longest-running HIV charity. Founded in 1984, BGF undertakes a range of support and interventions that address key determinants of poor health outcomes for people living with HIV (PLHIV) – i.e. long-term social and economic poverty.

Apply for this Job

Position Description : CSM PD 2017 Web Recruitment (002)

For details concerning this role, please contact

Andrew Buchanan

Phone : 02 9283 8666

Email :

What you need to do next
If you feel your skills and experience are relevant for this position please:
• Apply in writing, including in your application a covering letter, your CV and addressing the essential capability requirements that can be found in the position description.
• Send your application to attention Andrew Buchanan, or by mail to:
Bobby Goldsmith Foundation
Attention: Andrew Buchanan
PO Box 1444, Strawberry Hills NSW 2012
• Applications close Sunday 24 September 2017

Should you wish to discuss this role further, or have an issues seeking clarification, please feel free to contact Andrew Buchanan, Compliance, Research and Operations Manager on 02 9283 8666 or alternatively by email at

Please quote in application: Client Services Manager via Pro Bono Australia.


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