Manager Operational Support

• Reports to the Chief Operating Officer
• Pennant Hills location
• Full time role – 12 month contract role
• Family friendly environment

CatholicCare Diocese of Broken Bay is a diverse and innovative social care provider delivering children’s services education and care, disability services, a range of family support programs and therapeutic out of home care to 20,000+ children, young people, individuals and families in Northern Metropolitan Sydney and on the NSW Central Coast.

Reporting to the Chief Operating Officer (COO) the Manager Operational Support’s key responsibilities include:
• Review relevant agency and program activities, processes and policies and procedures
• Source, develop and implement best and leading practice initiatives
• Proactively seeking opportunities for innovation and service development options
• Ensure mechanisms for quality assurance and regulatory compliance within operational areas
• Improve standardisation and streaming of policies, procedures and processes between programs and services establishing a suite of generic materials and resources
• Research and develop proposals, submissions and reviews as required.
• Project management – tenders, service implementation, QA, audits and accreditation, practice improvement
• Service review, design and improvement

The key requirements for this role are:

• Tertiary qualifications in an appropriate area. E.g. Psychology, Social Work, Health, Education and comprehensive experience in a social care environment.
• Excellent written and verbal communication skills including submission and report writing.
• High level of computer literacy.
• Ability to generate effective research proposals and design, including the successful oversight and completion of research projects.
• Demonstrated ability to undertake and supervise the development and writing of proposals submissions and reviews within specified timelines and budgetary constraints.
• Demonstrated experience in service design and improvement, policy and procedure development, leading best and leading practice initiatives
• Demonstrated experience in project management