Organisation : Red Cross Australia
Location : Canberra, New South Wales (Canberra, Wollongong or Wagga Wagga)
Work type : Full-time
Sector : Community Support Services
Salary type : Annual Package
About the organisation
The Australian Red Cross is part of the International Red Cross and Red Crescent Movement, the largest humanitarian movement in the world. The movement comprises over 97 million volunteers worldwide and prides itself on being neutral, impartial and independent.
About the role
- Full time, Ongoing role
- Flexible location (Canberra, Wollongong or Wagga Wagga)
The Humanitarian Settlement Program (HSP) aims to build the skills and knowledge for social and economic well-being of refugees and humanitarian entrants. The HSP delivers Settlement Services to Clients through a tailored, needs-based case management approach.
The Role
The Client Services Team Leader is responsible for operational and program delivery of high quality services to HSP clients. Key responsibilities for this role will be leading, developing and motivating team members in a dynamic and complex environment, ensuring efficient and timely delivery of operational program requirements and contributing to continuous improvement.
A working with children check or ability to hold one is mandatory for this role. Travel between locations within the state / territory may be required and therefore a current drivers licence is also required.
About You
Your application will demonstrate your program management experience, management of staff and volunteers and understanding of refugee and humanitarian entrant sector including service needs of relevant clients. You posses well developed written and verbal communication skills, excellent organisation skills and proven ability to develop and maintain positive relationships. You will also be customer service focussed and have the ability to manage complaints
Benefits
Contribute to an organisation that makes a difference in the lives of people made vulnerable as a result of migration. Use your experience and skills to improve the well-being of refugees and humanitarian entrants.
Red Cross offers excellent salary packaging options allowing you to increase your take home pay.
How to apply
Applications not allowed for this job listing.
Please quote in application: Team Leader, Humanitarian Settlement Program - (ACT or SE NSW) via Pro Bono Australia.
Sector: #Community_Support_Services
