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Communications Officer

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Organisation : inTouch Multicultural Centre Against Family Violence

Location : Melbourne (Richmond)

Work Type : Various

Sector : Community Support Services, Families, Women

Salary Type : Annual Package

Application Closing Date : 29 Sep, 2017

About the Role

• Not for Profit, attractive benefits pro rata 5 weeks paid leave, salary sacrifice packaging
• 12 Months Fixed Term Contract
• Available full-time or part time (min 3 days per week)

Position Summary

The Communications Officer is responsible for planning and executing the inTouch corporate communications program internally and externally; monitoring and reporting on outcomes; and implementing a continuous improvement process for strategic communications.

Position Accountabilities

• Develop and document a comprehensive communications plan, including social media
engagement, for CEO and Board approval, including
o identification of key target audiences
o purposes / objectives of communicating with each segment
o development of inTouch key messages for strategic positioning
o targeting the right channels for key audience segments and messages
o 12-month calendar of key communications tasks, activities and cyclical events.
• Accountable for implementation of approved communications plan
• Manage inTouch web site, including at least weekly updating of content, and planning and
implementing on-going improvements to presentation, structure and technical features;
• Responsible for delivery of inTouch flagship publications, including the annual report, an
“impact report” (new); corporate brochure; website; LinkedIn profile etc.; tasks include copy writing, sourcing / commissioning photography; liaison with suppliers (designers, printers) and project management;
• Provide expert advice and support to executive team [ie. leaders of Client Services; Legal Centre; Capacity Building] for improving communication and outreach about their unit’s respective work;
• Contribute to submissions, reports, research papers and funding applications as and when required at request of the CEO;
• Support the CEO through development and delivery of a structured internal communications program;
• Act as first point of contact for media inquiries; support inTouch staff with media training; implement a media monitoring system;
• Prepare regular management reports on communications, media and PR activities and outcomes;
• Assume responsibility for development and maintenance of brand identity and style guidelines, and monitoring compliance.

Key Selection Criteria

• Tertiary qualification in communications, marketing or related discipline;
• Minimum three years’ experience in a similar role,
• Demonstrated ability to work independently, proactively and across a broad spectrum from high level planning of strategically focused communications to hands-on communications management across different media and channels;
• A track record of effective delivery of a communications program;
• High-level verbal and written communication skills with the ability to communicate effectively to a range of diverse audiences;
• Demonstrated well-developed interpersonal, stakeholder and project management skills
• A genuine interest in domestic violence issues affecting migrant and refugee families, and a commitment to social justice, is essential.

• Knowledge of the Victorian family violence policy and service landscape, including the Royal Commission recommendations and current family violence reforms, and affinity with working in a multicultural environment would be of advantage.

About the Organisation

Organisation Name : inTouch Multicultural Centre Against Family Violence
InTouch, the Multicultural Centre against Family Violence, is a statewide service, which provides services, programs and responses to issues of family violence in CALD communities. By acknowledging the rights and diverse experiences of our clients, we develop and implement a number of culturally sensitive and holistic models for the provision of services to both victims and perpetrators of family violence. In tackling the issues of family violence we act on multiple levels – individual, relationship and community. Our organisation strives to create a world where all women and children will be safe and free from violence.

Apply for this Job

For details concerning this role, please contact

Karen Iatrou

Phone : 61394136500

Email :

Applications not allowed for this job listing.

Please quote in application: Communications Officer via Pro Bono Australia.


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