Executive Manager – Training and Business Development

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Location : Melbourne (CBD)

Organisation : Centre for Excellence in Child and Family Welfare

Work Type : Full-time

Salary Type : Annual Package

Application Closing Date : 29-09-2017

About the Role

Key accountabilities

The Executive Manager will be responsible for:

  • Driving a highly strategic, evidence-informed and entrepreneurial approach to training and business development across the state, including identifying opportunities for collaborative, multi-sector and innovative learning and development approaches across the membership, the child, youth and family sector, allied sectors, government agencies and the broader community
  • Leading the development of contemporary and creative elearning solutions to enable flexible, timely and accessible professional development opportunities for practitioners and organisations across the state
  • Building strong and mutually beneficial relationships with a wide range of external stakeholders, including Aboriginal Community-Controlled Organisations and CALD communities, to develop and deliver professional development and training that enables practitioners to respond to new reform challenges
  • Providing strategic advice to the CEO, Board and sector members with reference to future workforce needs, best practice models and approaches in learning and development, and emerging risks and how these can be mitigated or eliminated
  • Overseeing the revision, rebuilding and pro-active marketing of the breadth of training programs and courses the Centre currently offers, while also developing new high quality, sought after training products that support practice and cultural change
  • Leading the Centre’s Training and Business Development unit, providing team members with clear professional development pathways and opportunities, managing performance effectively, and building an integrated and collaborative team
  • Consulting with member organisations about their training needs and opportunities, linking staff and organisations to training providers, co-ordinating and supervising training activities, disseminating training information and developing strategic advice for the Centre
  • Initiating and overseeing a range of projects that sit within the Training and Business Development unit
  • Overseeing the Centre’s compliance with national accreditation requirements
  • Leading and delivering core outcomes identified in the Centre’s Funding and Service Agreement.


Organisational Accountabilities

The Centre is committed to the health, safety and wellbeing of its staff.  The Centre and its staff must comply with a range of statutory requirements including equal opportunity, occupational health and safety and privacy.  The Centre requires staff to comply with its policies and procedures and related statutory requirements.  Appointees are accountable for completing training on these matters and ensuring their knowledge is up to date.


Specific duties:

  • Proactively identify, and maximise the potential for, new business opportunities in line with the Centre’s vision and strategic goals and in collaboration with other business units at the Centre.
  • Work to financial targets established by the Centre’s CEO and Board.
  • Identify and develop relationships with key stakeholders across the member organisations, government, the child, youth and family sector and the broader community.
  • Position the Centre as a leading provider of learning, organisational development and service quality improvement services within the child, youth and family sector.
  • Monitor industry, government and sector developments relating to potential business opportunities in training, service quality improvement and organisational development.
  • Attend conferences and forums to increase the reach of the Centre within key networks.
  • Lead the development of tenders, submissions and proposals relating to opportunities, including; Opportunity assessment and business case development; Client liaison and communication through-out the process; and formulation of tender submissions.


Learning and organisational development

  • Develop a strategic plan with clear objectives, priorities, actions and Key Performance Indicators to build the Centre’s capacity to provide that will best meet the needs of the sector.
  • Lead the development of the Centre’s training activities, ensuring they are underpinned by the best available evidence, flexibly delivered, responsive to identified need, co-ordinated, and evaluated to drive continuous improvement.
  • Oversee the establishment of a fit-for-purpose elearning model and infrastructure to enable timely and flexible training delivery and professional development activities across the state.
  • Develop partnerships with other peak bodies and training and evaluation organisations to develop and deliver courses for a range of stakeholder groups.
  • Delivering accredited and non-accredited training to high standard in the community and related sectors.
  • Deliver competency-based training as part of the Centre’s fee for service and customised training delivery.


Quality Support

  • Provide strategic advice and assistance to the sector about quality processes, reviews and assessment, to facilitate the integration of quality improvement practice models and strategies.
  • Lead and deliver sector wide forums and learning circles to enable knowledge exchange, issue resolution, and development of a quality improvement culture across the sector.
  • Actively participate in and represent community sector organisations at Quality Reference Groups.


Training Organisation Compliance

  • Undertake necessary development and procedures to ensure that the Centre retains its status as a registered industry based training provider, including ensuring that training and assessment activities are conducted in full accordance with:
    • AQTF Standards for Registered Training Organisations (RTO)
    • RTO policies, procedures and Code of Practice
    • Other requirements imposed by agreement, legislation and regulation.



  • Provide leadership and management to the Training and Business Development team, including supporting the planned professional development of team members, performance management, work planning, and mentoring and./or coaching to strengthen capability.
  • Manage consultants/trainers, temporary staff and a range of projects, including the Quality Improvement Project.


Financial Management

  • Deliver agreed financial returns across the Training and Business Development team, as identified in consultation with the CEO, Board and Executive.
  • Develop, monitor, review as needed and report on the budget for the Training and Business Development team.
  • Oversee the Training and Business Development team’s contractual obligations in relation to external funding.



  • Provide regular (verbal and/or written) reports to the CEO about all aspects of the role of Executive Manager, Training and Business Development.
  • Carry out all duties in a manner consistent with the Strategic Plan and policies of the Centre.
  • Provide regular reports to the Board and external funders as required on activities within the Training and Business Development team, especially those related to the FASA (Funding and Service Agreement).

About the Organisation

Organisation Name : Centre for Excellence in Child and Family Welfare

The Centre for Excellence in Child and Family Welfare (the Centre) is the peak body for over 120 child and family services in Victoria.

The Centre provides public policy and program advice, delivers sector training, facilitates and publishes research, advocates for positive reform and works with our member agencies to make sure children and families have access to the services and support they need.

As a Registered Training Organisation, we offer a wide range of training and resources to support best practice in the community services and allied sectors.

The Centre also provides consultancy services for the child and family services sector, which include developing frameworks, writing evidence-based practice manuals, developing tools and resources, designing and delivering targeted training, working closely with community service organisations, local government and state government departments to build workforce capability.

We also run regular forums across a range of policy and practice areas to capture the views of child and family services organisations and their clients.

We manage projects designed to improve practice in the sector. We produce a monthly Research Review that annotates the latest research in child and family services and allied fields, and hold an annual symposium with the broad theme of Translating research into action.

Apply for this Job

For details concerning this role, please contact

Sue Maddison

Phone : 0390943518

Email :

Applications not allowed for this job listing.

Please quote in application: Executive Manager – Training and Business Development via Pro Bono Australia.


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