About the Role
The Operations Manager (OPSM) in partnership with the CEO and the Business Manager is responsible for leadership of the service provision of Residential Care Rights (T/A Elder Rights Advocacy (ERA)). Together with the Board, the CEO and the Business Manager the OPSM is to ensure that ERA’s leadership and culture is values driven.
The OPSM will lead and support the advocacy/education team by building and maintaining continuous quality improvement in advocacy/information/education activities as articulated in the creation, implementation and maintenance of a Quality Management System. This will include the provision of planned and targeted information and education sessions, and high quality advocacy support to ERA clients to ensure that clients are sufficiently informed and empowered to make their own choices and have their rights and interests respected and upheld.
The OPSM reports to and works closely with the CEO, and maintains a collaborative and productive working relationship with all other team members within ERA to achieve ERA’s strategic goals.
The OPSM is responsible for the development and implementation of the advocacy operations plan and continuous improvement action plans with the advocacy team; represents ERA at information/education sessions and events and maintains a professional manner.
About the Organisation
ERA has been established to deliver the National Aged Care Advocacy Program (NACAP) to older people and their family and friends (or prospective consumers) of aged and community care services within the state of Victoria. NACAP services are governed by the (Draft) National Aged Care Advocacy Framework – Version 2.
ERA is a member organisation of Older Person’s Advocacy Network (OPAN). OPAN currently consists of nine member organisations, delivering NACAP within their state or territory jurisdiction.
Apply for this Job
For details concerning this role, please contact
Phone : 0400750190
Email : Brad.Sadler@era.asn.au
Applications not allowed for this job listing.
Please quote in application: Operations Manager Elder Rights Advocacy (ERA) via Pro Bono Australia.