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Team Leader – Housing Services

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Organisation : Wentworth Community Housing

Location : Australia (Katoomba, Penrith and Windsor)

Work Type : Full-time

Sector : Homelessness & Affordable Housing

Salary Type : Annual Package

About the Role

  • Lead multi-site teams responsible for delivering exceptional client service
  • A leading agency which has secure social and affordable housing
  • 4x positions: Katoomba, Penrith and Windsor


The Roles

We have three roles available as Team Leader (Tenancy), one of each located at Penrith, Katoomba and Windsor.  We have one role available as Team Leader (Access) Located at Penrith.

Each of the roles reports into the Divisional Manager Housing Services.  The primary focus of the role is to lead a team that delivers quality customer service, provide expert advice, coaching and support to direct reports, conduct regular performance reviews and ensure all team members are operating in a productive and safe environment.


The key responsibilities of the role are:

  • Leadership and management
  • Client Focus
  • Operational Management
  • Tenant Consultation
  • Developing and Maintaining Partnerships

Skills Required

You will be able to inspire and lead a high performing, diverse team and have a record of accomplishment in delivering client service. Your knowledge of housing and rental tribunal legislation, along with your social housing experience, enables a high quality service to your clients.  Salary based on level 7, SCHCADS award.

Your experience will also include:

  • Experience leading a high performing team and building a positive team culture
  • Well developed people management skills and an ability to develop people to achieve positive client outcomes
  • Understanding of the needs of people requiring social and affordable housing and the range of housing solution options
  • Extensive experience in relation to the principles underpinning housing legislation, rental tribunal legislation and social housing management policies and practices
  • Demonstrated experience in delivering a high quality client service to people with complex needs in a high volume work environment
  • Superior written skills, inclusive of reports, briefing notes and legal pro-forma documents
  • Current driving license, and police check

About the Organisation

Organisation Name : Wentworth Community Housing

Wentworth is an innovative, reputable and established housing provider, based in outer Western Sydney. They provide affordable rental housing and other housing assistance to eligible people who are on very low to moderate incomes and who are most in need. Wentworth has offices in Penrith, Windsor and Katoomba and manages over 2000 properties, with the main clusters in the Penrith, Hawkesbury, Blue Mountains and Blacktown LGAs.

Wentworth is dedicated to quality service delivery, governance and financial management and its achievements have been recognised nationally for excellence.

Apply for this Job

Applications not allowed for this job listing.

Please quote in application: Team Leader – Housing Services via Pro Bono Australia.


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