Intake & Administration Officer

• Seeking a motivated and enthusiastic Intake & Administration Officer
• Fixed term and ongoing employment opportunity
• Full time and part time option available
• Based in Macquarie Park

We are looking for two highly motivated and enthusiastic Intake & Administration Officer’s to join the Relationships Australia Mediation Services (RAMS) based in Macquarie Park. If you have a background in intake, administration and support, and would enjoy making a positive social impact through the work you do, this could be the right role for you.

The Intake & Administration Officer will provide professional and supportive customer service to clients at all stages of the mediation intake process and manage a broad range of administrative tasks such as database management, wait list and diary management, input and coordination of financial data. 

Some of your duties would include:

• Providing professional and supportive customer service to clients;
• Responding to enquiries and providing information to clients;
• Identifying and assessing the needs of clients;
• Conducting telephone intake and screening for safety issues
• Managing referrals to and from relevant RANSW services and other related community services
• Provide effective administrative support in a high volume environment

As the successful candidate, you will have:

• Ability to communicate effectively and professionally with clients from a wide variety of backgrounds both verbally and in writing;
• Strong listening skills with the ability to contain conversations where strong emotions are present
• Ability to act empathetically, with sensitivity and understanding in order to engage clients and to make sound decisions about the extent and timeliness of the client support required;
• A developed understanding of the needs and issues faced by families after separation as well as ways to assist clients to address these issues;
• Ability to think and act appropriately in a crisis and to manage self and others in situations where emotions and conflict are present;
• A minimum of 3 years administration experience is essential;
• Excellent organisational skills and ability to prioritise;
• Ability to work as part of a team as well as independently;
• Strong oral and written communication skills
• Strong skills in the use of information technology, including Microsoft Office applications (Excel) and databases for communication, referral and data collection;
• Excellent attention to detail