Database and Supporter Relations Coordinator

The Database and Supporter Relations Coordinator is a key member of the Fundraising & Marketing team. The purpose of the role is to offer an exceptional standard of service to our supporters; to ensure a high level of database management and to provide efficient and effective financial administration and support for the fundraising program.

This is an exciting opportunity to contribute to research efforts to beat the most common form of cancer in Australia.  The successful candidate will be responsible for cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposes.  This role is responsible for processing charitable donations, maintaining and enhancing the donor database and donor profile segmentation for fundraising campaigns. Working with the Direct Marketing Coordinator, the Database and Supporter Relations Coordinator will play an important role in providing reports to the fundraising team to guide future decision making around the development of processes to steward donors from initial gift to bequest. 

Selection Criteria:

Skills/techniques (essential):

• Excellent verbal, written and interpersonal communication skills.
• Good project planning and coordination in a multi-task environment.
• Excellent computing skills (particularly database management).
• Intermediate to advanced Microsoft Excel skills
• Excellent time management skills. 
• Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy.

• Ability to think laterally in relation to problems/issues.
• Ability to work independently and within a team. 

Skills/techniques (desirable but not essential):

• Knowledge of cancer or clinical trials research.
• Working knowledge of Blackbaud products
• Working knowledge of WordPress.
• Intermediate to advanced Microsoft Access/SQL skill

Experience:

• Minimum 1-2 years relevant experience in a similar role.
• Demonstrated ability to manage a database effectively.
• Strong customer service focus with demonstrable experience in a previous role.
• Demonstrated experience maintaining accurate financial records. 
• Demonstrated ability to independently assess and decide on priorities and workload.
• Demonstrated experience of independently researching issues proposing, implementing and managing solutions.
• Experience in independently maintaining an efficient and effective filing and retrieval system.
• Commitment to professionalism, discretion, confidentiality and comply with privacy

requirements.