Database Manager

The Role
You will be responsible for managing the Raiser’s Edge database and ensuring it is optimised to support a wide range of fundraising activities. As the organisation has only recently transitioned to Raiser’s Edge, you will need to have a strong working knowledge of Raiser’s edge and the ability to guide staff and make recommendations on how to best use the system.

Key responsibilities include:
• Developing and reviewing processes to ensure the system is being used efficiently
• Ensure data quality and integrity is maintained
• Processing donations and issuing receipts using batch processing
• Updating investor records
• Import data from external sources using Importomatic
• Create complex queries, reports and exports
• Setting up funds, campaigns, appeals and events
• Administration of donor journey
• Develop user manuals for RE
• Provide basic training to all staff
• Make recommendations to staff on how to best utilise RE and data insights
• Respond to investor inquires
• Assist with financial reconciliation process
• Ensure system security and PCI compliance

Selection Criteria
• Strong knowledge of Raiser’s edge
• 2+ years managing a fundraising database
• Strong attention to detail
• Good phone manner and customer service skills
• Good problem-solving skills
• Clear communication skills, both verbal and written
• Basic Microsoft Excel skills

Desirable Skills
• Ability to analyse data and make recommendations to fundraising team
• Experience using Crystal Reports
• Fundraising experience