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Manager, Supporter Relations

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Organisation : The Royal Children's Hospital Foundation

Location : Melbourne (Parkville)

Work type : Full-time

Sector : Health – General

Salary type : Annual Package

Application closing date : 29 Mar, 2018

About the organisation

Organisation Name : The Royal Children's Hospital Foundation

Founded in 1989, the RCH Foundation is the fundraising arm of the RCH, Melbourne, one of the world’s leading children’s hospitals. The RCH Foundation has the vital role of raising and distributing donated funds to the hospital. While a legally separate organisation the RCH Foundation works closely with the RCH and its campus partners (MCRI and the University of Melbourne) in achieving its vision. The people of Victoria love the RCH and in giving to the RCH Foundation, whether through linked fundraising appeals like the Good Friday Appeal or Auxiliaries in their community, they feel a great ownership. As a result of this ownership and the fact that the Foundation is therefore a custodian of these donated funds, the RCH Foundation takes seriously its role for and on behalf of those donors.

Generous community support helps to sustain the hospital’s role as international leader tackling some of the world's biggest health issues, and the RCH Foundation supports a vast network of fundraisers and donors. Donated funds drive the hospital’s growth, are utilised for purposes of medical excellence, and support only the most innovative, life-changing programs and initiatives – that would otherwise not exist - in the areas of research, leadership, training, technology, equipment, and patient and family centred care.

Over the next few years, the RCH Foundation will be building on its strong base to increase the funds raised and will focus on responding to the exciting challenges and opportunities presented now that the RCH has moved into its new state of the art facility. 

Vision

We are The Royal Children’s Hospital Foundation and we are changing the future of children’s health. Our vision is that the RCH, founded in philanthropy, supported now and in the future, will have the capacity to transform health care for children and young people.

Mission

The people of Victoria love the RCH and they want it to be the best. We inspire our community to invest in the hospital’s future by supporting care, treatment, research and learning that will improve the lives of young people and their families

Values

  • We show integrity in all our interactions, being moral, ethical, honest, transparent and trustworthy.
  • We display humility, being modest, not self-important; confident and dealing with others.
  • We show gratitude and appreciation for the efforts of our donors and our colleagues.
  • We are compassionate showing empathy in our dealings with everyone.
  • We are inclusive and respectful. We show loyalty and understanding.

The result of these values translates into action.  We are known for delivery on our commitments.

About the role

The Royal Children’s Hospital (RCH) Foundation is the fundraising arm of the RCH, one of the world’s leading children’s hospitals.

The RCH Foundation has the vital role of raising, investing and distributing donated funds to the hospital. While a legally separate organisation, the RCH Foundation works very closely with the RCH to help achieve its vision.

Generous community support helps to sustain the hospital’s role as international leader, tackling some of the world’s biggest health issues, and the Foundation supports a vast network of fundraisers and donors.  Donated funds drive the hospital’s growth, are utilised for purposes of medical excellence and support only the most innovative, life-changing programs and initiatives – that would otherwise not exist – in the areas of research, leadership, training, technology, equipment and patient and family-centred care.

The role of Manager, Supporter Relations is to be a specialist in customer service and donor database management. The Manager will provide advice to key stakeholders on data management, segmentation and identify opportunities within the database.

The Manager leads a small team of four dedicated fundraisers who provide integral assistance to the entire RCH Foundation. This includes:

  • Acquisition and Campaigns: Start to finish management of contractors engaged to assist with donor acquisition and campaign management
  • Reporting: The Manager will ensure the Fundraising department has access to high level reporting to assist with donor cultivation, moves management and portfolios
  • Donor Journey: The Manager will work with the Communications team and the Fundraising department’s management team to implement a best practice donor journey
  • Database Management: The Manager, Supporter Relations will grow and maintain the integrity of database, design and develop new functionality and ensure best practice is followed by all Salesforce users.

Why work at the RCH Foundation

  • The opportunity to work in outstanding facilities for one of the world’s best children’s hospitals, alongside some of the greatest medical minds
  • The chance to be part of a fantastic and flexible team culture
  • Access to many food and beverage options on site, a 24 hour gym, hairdresser, massage therapist and supermarket. We are also surrounded by the beautiful Royal Park and just a short tram trip to the Melbourne CBD
  • Learning and career development opportunities to help you grow the role and your career.

Key Selection Criteria

Essential

  • Demonstrated experience in best practice donor management
  • Expert knowledge working with a donor database
  • Demonstrated knowledge of and ability to develop fundraising initiatives, programs and strategies
  • Excellent written and verbal communication with strong administrative skills
  • Demonstrated attention to detail, working under own initiative to strict deadlines and managing multiple projects simultaneously
  • Experience in operating effectively in a flexible, team environment with excellent client service skills and focus
  • Commitment to the RCH Foundation’s values and a working style that reflects these
  • Excellent computer skills including Word, Excel, PowerPoint.

Desirable

  • Experience developing direct marketing and telemarketing campaigns.

How to apply

Applications not allowed for this job listing.

#PBA3

Please quote in application: Manager, Supporter Relations via Pro Bono Australia.


Profession: #Fundraising
Sector: #Health_–_General
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