Civil Voices

Operations General Manager (Community Housing)

Location : New South Wales (Lismore)

Organisation : North Coast Community Housing

Work Type : Full-time

Salary Type : Annual Package

Application Closing Date : 06-04-2018

About the Role

Reporting to the CEO, the Operations General Manager is accountable for building a cohesive and responsive multidisciplinary team of Housing staff, ensuring the provision of quality tenant and property portfolios and associated program management across the company’s 3 Branches, Tweed, Lismore and Grafton.

Key Responsibilities include:

Manage NCCH’s tenancy and property portfolio and associated programs, allocating properties to tenancy branch managers and managing support and partnership agreements.
Develop, implement and review operational budgets to achieve strategic business plan objectives and manage resources within approved budgets and delegations.

Provide strategic advice, implement scenario planning for organisational development and assist with formulating NCCH’s future direction.

In conjunction with the CEO, research, develop and implement new areas for expansion in social housing programs and business initiatives and build, represent and maintain strong relationships, partnerships and alliances with service providers, education institutions, government funding bodies and related industries to assist and identify service growth.

Essential Selection Criteria:

Certificate IV in Social Housing or tertiary studies in social sciences/humanities/property management/business/human resources.

Demonstrated operational and strategic management skills and experience in the Social & Affordable
Housing sector or similar field (3+ years minimum).

Well-developed leadership skills and ability to manage, lead and train a diverse team of staff and contractors with a reputation for building collaborative teams.

Knowledge of relevant statutes/legislation, current/emerging trends and requirements applicable to the operation of Social & Affordable Housing services.

Demonstrated business acumen, including financial management skills and sound commercial awareness.

Demonstrated experience in identifying key stakeholders and establishing effective relationships in line with organisation’s operational goals.

Strong problem solving and negotiation skills.

Sensitive to the needs of clients from highly diverse backgrounds, with a flexible worldview and emotional maturity.

Effective written and verbal communication skills with the ability to build and maintain effective internal/external relationships and to share specialist knowledge and technical skills within in a team environment.

Well-developed computer skills, including proficiency with MS Office Programs particularly Word, Excel and PowerPoint.

Current NSW drivers licence.

Desirable Selection Criteria:

Experience in Community development.

Comprehensive working knowledge of Residential Tenancy Legislation.

Demonstrated expertise in the provision of services to clients with complex needs.

Previous experience with industrial relations mediation and counselling.

What we offer:

We offer ongoing professional development, a flexible and supportive working environment including family friendly working hours, employee assistance program, salary packaging and above award wages.

This full-time position is based in the regional centre of Lismore and requires travel to the Tweed and Grafton Branches. The position includes a motor vehicle.

About the Organisation

Organisation Name : North Coast Community Housing

North Coast Community Housing (NCCH) has been providing community housing in northern New South Wales since 1984. We manage over 900 social and affordable properties from our offices in Lismore, Grafton and Tweed Heads. We believe that everyone has the right to live in safe, comfortable and affordable housing. We are passionate about our role as the gateway for people who are most vulnerable and in need of our help. We offer our tenants an exceptional service, which is professional, responsible and responsive to their individual needs. NCCH is more than just a landlord. We provide opportunity and seek to empower our tenants by supporting change and building positive neighbourhoods and communities. We work together with tenants and our many community partners and stakeholders, to not only build long-lasting tenancies, but support our tenants to create positive futures for themselves.

We are committed to our values, our people and our culture. Our values are:

Respect: We are a people centred organisation, respecting the diversity and different needs of the individuals we work with.

Social Responsibility: We support people with housing needs, striving for equality and fairness in housing outcomes.

Professionalism: We work with integrity to provide quality, innovative services and are accountable for our decisions and actions.

Safety & Wellbeing: We are committed to a work environment that values health, safety and wellbeing.

Apply for this Job

For details concerning this role, please contact


Phone : 0266275317

Email :

To Apply:

Please provide a resume and a cover letter with a brief overview of how your skills and experience meet each of the selection criteria listed above. Please note: applications not addressing the selection criteria will not be considered.

Email applications and enquiries to

Closing date: 5:00pm, Friday 6 April, 2018

We partner with our local Aboriginal Community and welcome applications from Aboriginal and Torres Strait Islander Australians.

Thank you in advance for your application.

Please quote in application: Operations General Manager (Community Housing) via Pro Bono Australia.


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