Introduction LINK Community Transport Inc (LINK) seeks a highly skilled Operations Manager to oversee its transport and social support services operations in Melbourne.
The Organization LINK is an aged care and disability services provider operating transport and social support services across the North and West Regions of Metropolitan Melbourne. The Head Office and principal workplace is situated at 62 Keon Parade, Thomastown. For further information you can visit
LINK Community Transport Organizational Dimensions Revenue: $3m to $4m Service Types: Transport, Domestic Assistance, Social Support
Service Area: 2981km2 Staff Headcount: 25+ Volunteers: 100+
Environmental Context Aged Care and Disability services are largely engaging a new market paradigm of ‘consumer driven care’ in which their business models must adapt to open contested markets. ‘MyAgedCare’ has been established as a single gateway for consumer entry into government funded aged care services, whilst the NDIS is the market mechanism for eligible people with disabilities accessing services from a provider of their choosing. LINK also provides services to people under 65 years, or 50 years if of indigenous heritage, via the State Government’s HACC Program for Young People. With increasing emphasis on keeping older people in their homes for longer through the delivery of targeted personal care services, and the disability market effectively doubling upon the introduction of the NDIS; a healthy and vibrant future for service providers is highly contingent upon successfully leveraging economies of scale or niche offerings, engaging sound risk management and business practices, and meeting the market with products and services that represent great value and induce the loyalty of the freshly empowered service consumer. The Operations Manager, as a member of LINK’s Management Team, will play a critical role in meeting escalating demand for services and in identifying and accommodating an expanding suite of personal services to its customers.
Leadership Structure LINK Community Transport is an incorporated association, not-for-profit entity governed by a volunteer Board of Directors. The Chief Executive Officer is the sole reportee to the Board. The Operations Manager reports to the Chief Executive Officer.
