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Telephone Counsellors – National Helpline Part-Time (3 or 4 days)

Location : Australia, Melbourne, Victoria (North Fitzroy)

Organisation : PANDA

Work Type : Part-time

Salary Type : Annual Package

Salary : $69,400 – $72,500 + Salary Packaging

Application Closing Date : 04-06-2018

About the Role

Are you ready to make a difference in the lives of expecting and new parents across Australia?

The National Perinatal Anxiety and Depression Helpline provides telephone counselling, risk assessment and support for families across Australia. We are seeking passionate and skilled counsellors committed to the emotional and mental wellbeing of expecting and new parents to join our team based in North Fitzroy, Melbourne.

Perinatal Anxiety & Depression are common and serious mental health concerns. Left untreated, the impact can be devastating for individuals, infant and the family unit. The National Perinatal Anxiety and Depression Helpline provides a space for parents struggling with the transition to parenthood or experiencing acute mental health crisis (and anything in between) to access free telephone counselling, specialist information, support, risk management and referrals.

If you want to make a difference and have the skills to provide specialist support and counselling for families, this might be the job for you. We are looking for passionate and experienced counsellors with qualifications in Social Work, Psychology, Counselling or a related field. This role involves regular daytime (Mon- Fri, 9.00am-4.30pm) and evening (Mon- Fri, 12.30pm-8.00pm) shifts.

Full details of the role (including Key Selection Criteria) can be accessed via the PANDA website.

About the Organisation

Organisation Name : PANDA

PANDA – Perinatal Anxiety & Depression Australia is a specialist not for profit organisation that has helped tens of thousands of Australians get vital information and support for antenatal and postnatal depression for over 30 years.

Apply for this Job

For details concerning this role, please contact

Cathy Wyett

Phone : 03 9926 9090

Email :

To apply, please complete the online form here. You will be asked to upload a current CV and respond to the following (max. 500 words each). Please note applications that do not address these questions will not be considered.

1. Describe your experience in the provision of counselling including: (a) assessment of risk, (b) working on telephone helplines, (c) supporting people with complex needs, and (d) undertaking crisis interventions.

2. Describe your knowledge, skills and experience working with the emotional and mental health needs of new parents and infants, particularly in relation to anxiety, depression and other mental illnesses.

3. Share your knowledge and experience with telephone counselling and how it differs from other modalities.

Applications close 9am Monday 4th June, with interviews planned 13th – 15th June.

Any enquiries can be directed to Ms Cathy Wyett, National Helpline & Programs Manager on (03) 9926 9090 or

Please quote in application: Telephone Counsellors – National Helpline Part-Time (3 or 4 days) via Pro Bono Australia.


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