Household Operations Manager

Mercy Place Ballarat is opening in September. We are seeking a Household Operations Manager to provide oversight and mentoring to a team of Care Companions working within the residential aged care home.

Mercy Place Ballarat offers small household living – a select number of residents living together in each of our homes – designed and built to feel just like home.
Home cooked meals, the privacy of real home spaces, personal laundry, but with the security and peace-of-mind of help on hand when residents need it.
Homes are connected to a village square with shops, where residents can walk safely, share coffee or enjoy time out with family and friends.

Reporting to the General Manager, the Household Operations Manager will be responsible for providing oversight of the operations within the small households ensuring optimum care for residents in line with the small household living approach and Mercy Health values.

As the Household Operations Manager, you will coach Care Companions, including sharing best practice between households and be the escalation point for all household matters. You will embed the Mercy Health model of care at Mercy Place Ballarat and focus on exceptional service delivery. You are a values driven manager, who ultimately drives positive customer experience and embraces a culturally diverse workforce.

To be successful in this role, you are a natural leader, with extensive experience in a multidisciplinary or customer focused related industry, preferably with experience in a catering or food service/hospitality environment. You will be a positive, proactive and highly organised individual with excellent communication skills. You’ll be able to think on your feet, problem solve under pressure, and familiar with performance management practices. With commercial operations experience you will have a solid understanding of financial and people management, and support overall strategic goals. You will be values driven and strive for excellence.

WHAT WE OFFER

• Values driven culture
• Salary packaging benefits
• Leadership Capability Framework to support your career progression and development
• Camp Australia School Holiday Program
• Thrive @ Mercy – our health and wellbeing hub supporting you to be the best you can be
• Stepping Stones – our flexibility framework supporting your growth and work life balance
• Fully funded childcare referral service

To find out more about these exciting initiatives, please visit the Mercy Health Careers homepage (http://careers.mercy.com.au/)

To be the successful candidate you must meet the position requirements as well as provide a current Police Record Check. This is a full time, permanent role commencing in July.

This role will be required to work every second weekend.

Shortlisting will take place on a rolling basis – strong candidates are encouraged to apply asap.