About the Role
Do you love systems and processes and using them to provide excellent customer service? Do you excel at working out how to implement goals while bringing everyone along?
The newly-created role of Operations Officer at Girl Guides Victoria is a broadly defined role that looks at the operations of Girl Guides Victoria head office through the lens of the customer. Customers include; youth members and their parents/guardians, adult members and volunteers, visitors to our shop and office, online shop customers, members of the general public who enquire about our services and those who hire our facilities.
This is a varied role that includes: Working closely with, and supervising our small, dedicated customer service team; working with our volunteer Management Team to understand the needs of our customer base; and, managing special projects designed to improve the experience of our clients.
This role for someone who loves to support people to do their best work, understands how processes can impact on service and understands that improvement can come from the big – and the small – changes that we make.
About the Organisation
Girl Guides Victoria (GGV) is part of the world wide Movement of more than ten million Girl Guides and Girl Scouts operating in over 140 countries.
This progressive, non-political voluntary organisation helps girls and young women develop into confident, self-respecting and responsible community members by providing a values-based, flexible and dynamic, non-formal educational program.
The organisation embraces girls and women from a diverse range of backgrounds, cultures, socio-economic groups and geographical areas and provides a supportive environment within which they can extend their personal boundaries. Organisational leadership at all levels is provided by skilled, open-minded women.
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Please quote in application: Operations Officer via Pro Bono Australia.