Intake and Booking Officers

Reporting to the Intake and Booking Team Leader, this position will act as the first point of contact for all new participants and is responsible for effectively and efficiently screening NDIS participant records. 

Summary of program and its objectives:

Local Area Coordination (LAC) is a pivotal function in the National Disability Insurance Scheme (NDIS). The role of LAC is to:

• link people to the NDIS – this means helping participants to access and plan under the NDIS, find providers and community networks and linkages
• link people with disability, their families and carers to information and support in the community – this means that LAC is a doorway that any person with disability, their families and carers can walk into to get a better understanding of what is available in their community
• work with their local community to make sure it is more welcoming and inclusive for people with disability – this means helping local communities to develop their understanding of people with disability, their needs and how they might be able to work together at all levels to achieve a better outcome. 

Main responsibilities of the role:

The Intake and Booking Officer will work within the Intake and Booking team, which is a centrally managed team with a critical role in ensuing smooth and efficient planning coordination. The Intake and Booking Officer is the first point of contact for all new and current participants contacting the Local Area Coordination team. This position is responsible for effectively and efficiently screening NDIS participant records to ensure that all relevant participant, family, and carer information is correct, current and available in order to enable a referral to be progressed to an appointment booking with a Local Area Coordinator for plan development.

To meet the selection criteria, candidates will require:

Essential

• proven experience in working at a contact centre, customer services or similar role
• well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
• demonstrated experience in providing professional and friendly customer service to the community
• well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines in a dynamic fast paced environment
• ability to work autonomously and effectively as part of a team to achieve outcomes
• demonstrated knowledge and competency in Microsoft Officer Programs including Word, Excel and Outlook with ability to effectively use a range of office and customer support technologies
• understanding of and empathy with the values and ideals of the Brotherhood.

Desirable

• demonstrated understanding of the National Disability Insurance Scheme
• demonstrated understanding of disability and the care and community sector
• Lived experience or awareness of the impact of existing or acquired disability upon individuals, carers and community
• networks within CALD or Aboriginal and Torres Strait Islander communities.

This is a full time position working 38 hours per week. Part time hours may be considered upon request.

Salary will be in the range of $55,752.84 to $59,783.88 per annum (pro rata per annum for part time positions), based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay.

A copy of the position description can be downloaded at https://www.bsl.org.au/about/careers/jobs/ . For further information about the role phone Chris Price on 0400 505 393