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IT Support Officers

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Organisation : Queensland Day and Boarding School via Pure Source Recruitment

Location : Brisbane

Work Type : Full-time

Sector : Education & Training

Salary Type : Annual Package

About the Role

Reporting to the Service Desk Manager in the Technology Services department, these roles will provide high levels of Information Services and Support to a wide demographic of end users. It will also play a key role in technology upgrades and projects throughout the year.

Duties & Responsibilities

  • First point of contact for all incoming calls, queries and requests to the Technology Services department
  • Providing technical support and assistance to staff, students and parents
  • Installing, configuring and upgrading operating systems and software
  • Installing, assembling and configuring computers, monitors network infrastructure and other related hardware
  • Troubleshooting problems with computer systems – hardware and software
  • Resolving issues with equipment and data, and repairing hardware as required
  • Playing a key part in facilitating incident management processes
  • Escalating tickets to support staff and liaising with vendors when required
  • Monitoring the LAN / WAN

 

Skills & Experience required

Level 1 IT Support Officers will have tertiary qualifications in Information and Communication Technologies or other related fields as a minimum, with a minimum of 1 year experience required. The Level 2 IT Support Officer will have a minimum of 3 years’ experience in similar IT Support Officer and IT Helpdesk positions.

The following skills and experience are required for both positions:

  • Excellent verbal and written communication skills – you are able to clearly communicate with a wide demographic of people ranging in age and technical abilities
  • Exceptional customer service skills – you are passionate about delivering a high standard of service to end users
  • Demonstrated knowledge of computer hardware and software, and current technologies related to applications, networks and telecommunication systems – specific knowledge of Microsoft Office and Windows is required
  • Experience with installing, configuring, upgrading, troubleshooting and repairing a range of software, hardware and peripherals
  • The ability to stay calm under pressure and remain patient when managing competing priorities with various stakeholders
  • The ability to work as part of a team, and also have the initiative to resolve issues independently
  • A current Blue Card or eligibility to obtain one

 

Benefits & Culture

Enjoy working in a beautiful campus setting in a buzzing inner Brisbane CBD suburb with a dedicated team of IT professionals. Drive to and from work with the convenience of having a designated car park. Have an afternoon swim or gym session in this school’s state of the art facilities. Additional benefits include:

  • Competitive salary package on offer with salary sacrificing options
  • Excellent training provided, with professional development encouraged
  • Knowledgeable and supportive management
  • School issued laptop provided
  • Coffee Shop discounts
  • Genuine work life balance

About the Organisation

Organisation Name : Queensland Day and Boarding School via Pure Source Recruitment

This is one of Queensland’s leading day and boarding school for girls from Pre-Prep through to Year 12. It provides excellence in education and offers a wide and diverse range of co-curricular activities. Respect, integrity and inclusiveness drive this school’s behaviours.

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Applications not allowed for this job listing.


Please quote in application: IT Support Officers via Pro Bono Australia.


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