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IT Support Officers

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Organisation : Queensland Day and Boarding School via Pure Source Recruitment

Location : Brisbane

Work type : Full-time

Sector : Education & Training

Salary type : Annual Package

About the organisation

Organisation Name : Queensland Day and Boarding School via Pure Source Recruitment

This is one of Queensland’s leading day and boarding school for girls from Pre-Prep through to Year 12. It provides excellence in education and offers a wide and diverse range of co-curricular activities. Respect, integrity and inclusiveness drive this school’s behaviours.

About the role

Reporting to the Service Desk Manager in the Technology Services department, these roles will provide high levels of Information Services and Support to a wide demographic of end users. It will also play a key role in technology upgrades and projects throughout the year.

Duties & Responsibilities

  • First point of contact for all incoming calls, queries and requests to the Technology Services department
  • Providing technical support and assistance to staff, students and parents
  • Installing, configuring and upgrading operating systems and software
  • Installing, assembling and configuring computers, monitors network infrastructure and other related hardware
  • Troubleshooting problems with computer systems – hardware and software
  • Resolving issues with equipment and data, and repairing hardware as required
  • Playing a key part in facilitating incident management processes
  • Escalating tickets to support staff and liaising with vendors when required
  • Monitoring the LAN / WAN

 

Skills & Experience required

Level 1 IT Support Officers will have tertiary qualifications in Information and Communication Technologies or other related fields as a minimum, with a minimum of 1 year experience required. The Level 2 IT Support Officer will have a minimum of 3 years’ experience in similar IT Support Officer and IT Helpdesk positions.

The following skills and experience are required for both positions:

  • Excellent verbal and written communication skills – you are able to clearly communicate with a wide demographic of people ranging in age and technical abilities
  • Exceptional customer service skills – you are passionate about delivering a high standard of service to end users
  • Demonstrated knowledge of computer hardware and software, and current technologies related to applications, networks and telecommunication systems – specific knowledge of Microsoft Office and Windows is required
  • Experience with installing, configuring, upgrading, troubleshooting and repairing a range of software, hardware and peripherals
  • The ability to stay calm under pressure and remain patient when managing competing priorities with various stakeholders
  • The ability to work as part of a team, and also have the initiative to resolve issues independently
  • A current Blue Card or eligibility to obtain one

 

Benefits & Culture

Enjoy working in a beautiful campus setting in a buzzing inner Brisbane CBD suburb with a dedicated team of IT professionals. Drive to and from work with the convenience of having a designated car park. Have an afternoon swim or gym session in this school’s state of the art facilities. Additional benefits include:

  • Competitive salary package on offer with salary sacrificing options
  • Excellent training provided, with professional development encouraged
  • Knowledgeable and supportive management
  • School issued laptop provided
  • Coffee Shop discounts
  • Genuine work life balance

How to apply

Applications not allowed for this job listing.

#PBA3

Please quote in application: IT Support Officers via Pro Bono Australia.


Profession: #Information_and_Communication_Technology
Sector: #Education_and_Training
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