Operations Manager

ABOUT MULTICULTURAL CHILD AND FAMILY SUPPORT (MCFS) PROGRAM

The Multicultural Child and Family Support (MCFS) Program provides a range of services to assist children and young people who have been found to be in need of care and protection to meet their permanent care plan needs – safety, stability and wellbeing through a culturally aware and responsive lens.

The MCFS Program uses a cli ent centred, strengths-based, trauma informed framework to guide its service delivery and facilitate sustainable and practical outcomes for children, young people, families and carers; working in partnership with member agencies and local ethnic and sector partners. Its cultural lens aims to link children and young people with a bilingual worker and/or carer and/or community based matched bilingual support worker.

The MCFS Program has contractual responsibilities with FACS and regulatory responsibilities with the Office of the Children’s Guardian (OCG).

YOUR CONTRIBUTION

This is your opportunity to provide operational management and leadership to the multicultural child and family permanency care program as it builds on how the services support children achieve their permanency care goals whether that is restoration, guardianship, adoption or long term foster care.

Your role will include responsibility to:

• Oversee the program delivery and development in Sydney and the Hunter area
• Contribute to and lead collaborative partnerships with internal and external partners such as FACS and other government, non-government, ethnic and other local community organisations, to respond to reform initiatives or improve services
• Facilitate the implementation of practice and governance frameworks which influence improved outcomes for children, young people, families and communities
• Champion and effectively manage best practice in relation to meeting children’s permanency needs, including leading culturally responsive care
• Supervise, mentor and coach Manager Casework and Team Leaders to deliver effective child focused casework and case management outcomes and embed a high performance culture across teams
• Monitor and report on outcomes

SELECTION CRITERIA

Do you have a Social Work or Social Science degree and want to work for an organisation that values the impact of culture and diversity on our employees and those that we support? Are you knowledgeable on Children’s Court proceedings? Are you across current reforms such as the Permanency Support Program and Their Futures Matters? And are you aware of the practice and program challenges we may face in delivering services that address the permanency principles?

We are looking for an inspiring leader; someone who is engaging, works collaboratively with government agencies as well as practitioners, carers, parents and children and has a capacity and commitment to monitoring, outcomes reporting and continuous improvement. You will have previous operational management experience in child and family services and be able to demonstrate your capacity building abilities. We want someone who can manage a crisis in a positive way and passionately believes in ensuring stability for children and young people.

If this sounds like you, we’d love to hear from you!

WHAT WE OFFER

We offer the opportunity to engage in meaningful work that makes a real difference to the lives of our clients, their families, carers, and communities. We have a fantastic benefits package that promotes work/life balance; something we are very passionate about! This includes a fortnightly Accrued Day Off (ADO) for full time staff, flexible working arrangements and generous salary packaging options so you can increase your take home pay!