Housing and Maintenance Officer

Join us and share our Vision:

‘All people affordably housed in neighbourhoods that support life opportunities’

We are now seeking an experienced social housing professional for the role of Housing and Maintenance Officer to join our Specialist Housing Group team. This is standalone role that will be located in Sydney NSW.

Reporting to the Team Leader, Specialist Housing Group, the Housing and Maintenance Officer is responsible for coordinating the day to day functional activities of Housing Choices’ Specialist Housing Group in New South Wales. This role will be responsible for providing tenancy and property management services; that offers quality customer service and delivers exceptional service outcomes to consumers, support partners, agencies and stakeholders.

To be successful in this role you will need; 

• Experience of managing a sizeable portfolio of tenancies in the public/community or private housing sector 
• Experience of developing policies and procedures covering housing management activities 
• Sound knowledge and experience of OHS as it applies to the construction/maintenance industry 
• Thorough understanding of responsive and planned maintenance as it applies across a residential property portfolio; 
• Experience of dealing with complex and challenging housing management issues 
• Demonstrated ability to work and execute a scope of works independently and autonomously 
• Sound knowledge of tenancy and disability legislation and regulatory frameworks as it relates to housing management activities including Residential Tenancies Act 
• Tertiary qualification in a Social Sciences discipline, Public Sector Management, Social Work or related discipline, or equivalent experience 

You will also be able to demonstrate; 

• Highly developed written and oral communication skills and relationship management skills including mediation and conflict resolution skills 
• Well developed organisational skills including ability to manage conflicting priorities and high case loads without affecting quality of service delivery 
• Well developed presentation skills, including ability to represent HCA in range of external forums and with a diverse range of stakeholders (tenants, government departments, tribunals/courts, other service providers etc) 
• Well developed problem solving and influencing skills including ability to recommend strategies for resolution/service improvement etc to management 
• An ability to adapt to changing environments and requirements including an ability to lead others through the process of change 
• Skilled in the use of Microsoft Office suite and housing management databases 

Housing Choices reserves the right to commence recruitment proceedings immediately. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce, we celebrate and respect our people’s differences and are committed to being inclusive. We strongly encourage Aboriginal Australians to apply.