About the Role
About the role
We are currently recruiting for a Registration Officer to join AFCA on a full-time, fixed-term contract until 30 June 2020. The role of a Registration Officer is to process new disputes lodged with AFCA in line with our registration procedure and to facilitate the resolution of disputes between consumers and financial service providers.
Key responsibilities include:
Managing incoming calls and responding to consumer needs and issues
Assessing whether a dispute is appropriate for registration or acceptance under our dispute handling procedures
Recording basic details of a dispute including a summary and entering these details into our case management system
Categorisation of dispute product and issue types
The ideal candidate will:
Demonstrate their ability to communicate effectively by telephone with a diverse range of stakeholders
Have a basic understanding of a broad range of financial services products, or ability to gain this understanding
Experience in the financial, legal or dispute resolution sectors will be highly regarded
In return, AFCA can offer you:
Genuine career development opportunity
Positive work/ life balance encouraged with potential flexible working arrangements
Salary packaging options
Extensive health and wellbeing initiatives including an onsite employee assistance program
Fun social events
AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply.
If you are interested in pursuing this opportunity, please submit your CV and covering letter.
For more information about this role please visit www.afca.org.au/careers.
About the Organisation
The Australian Financial Complaints Authority (AFCA) is a new external dispute resolution scheme that will deal with complaints about financial products and services. A not-for-profit, non-government organisation, AFCA will resolve complaints in a fair, independent and efficient manner. Our service is free to the public, with the cost of running the service being met by our member financial firms.
AFCA has offices in Melbourne and Sydney, but our service is accessible to all Australians.
Apply for this Job
For details concerning this role, please contact
Phone : 0396137402
Email : firstname.lastname@example.org
Applications not allowed for this job listing.
Please quote in application: Registration Officer via Pro Bono Australia.