Organisation : Australian Financial Complaints Authority
Location : Melbourne (Docklands)
Work type : Full-time
Sector : Community Support Services, Law, Justice & Human Rights
Salary type : Annual Package
Application closing date : 23 Nov, 2018
About the organisation
The Australian Financial Complaints Authority (AFCA) is a new external dispute resolution scheme that will deal with complaints about financial products and services.
A not-for-profit, non-government organisation, AFCA will resolve complaints in a fair, independent and efficient manner. Our service is free to the public, with the cost of running the service being met by our member financial firms. AFCA has offices in Melbourne and Sydney, but our service is accessible to all Australians.
About the role
About the role
We are looking to appoint a number of Case Analysts on a full-time, fixed-term contract until 31 December 2020, specialising in financial difficulty related matters. This is an exciting opportunity to use your legal and/or industry experience to resolve standard level disputes whether by negotiation, conciliation or investigation and assessment.
Skills & experience
The ideal candidate will have:
3+ years of legal, industry, community or consumer sector experience in banking, finance or credit
Legal, finance, commerce or other relevant degree
A sound understanding of the applicable legal and industry framework
A good understanding of business principles and commercial practices in relevant financial industry sectors, particularly credit
Experience in conducting conciliations and/or negotiations
Strong written and analytical skills essential for decision making
Interest in, or experience working in, alternative dispute resolution; and
The ability to manage a caseload in an efficient, fair and timely manner with a clear customer focus on achieving timely and fair outcomes.
Benefits and culture
Genuine career development opportunity
Positive work/ life balance encouraged with potential flexible working arrangements
Salary packaging options
Extensive health and wellbeing initiatives including an onsite employee assistance program
Fun social events
How to apply
Applications not allowed for this job listing.
Please quote in application: Case Analyst – Financial Difficulty via Pro Bono Australia.
Sector: #Community_Support_Services, #Law_Justice_and_Human_Rights
