Administration & Reception Coordinator

The important role of our Administration and Reception Coordinator works across the organisation and is the first point of contact for clients and visitors to the service.  The organisation operates a client-centric, strengths based and trauma informed approach to care.  We are culturally accessible and we value respect, integrity, innovation, collaboration and generosity in how we work with one another, our clients, our partners and the sector.

The salary will be in accordance with SCHADS Award Level 4 and in line with your demonstrated skills, knowledge and experience. There is generous salary packaging, a personal training budget and EAP support available for this role. The TNC office is located at West Ryde, a 2-minute walk from the West Ryde train station.

Selection Criteria:

• Relevant qualifications in Administration and/or demonstrated previous experience in an Administration role within a busy office in a complex environment.
• Excellent customer service skills.
• Demonstrated ability  to  exercise  empathy,  discretion  and  sensitivity  when  communicating  with clients.
• Demonstrated understanding of a range of issues facing vulnerable families, youth and individuals including but not limited to domestic violence, homelessness, mental health, family breakdown, drugs and alcohol and parenting stress.
• Excellent written and verbal communication skills.
• Sound organisational and time management skills.
• Strong interpersonal and team work skills.
• Ability to prioritise and be hands on in all aspect of workload; and be self-directed
• Understanding of WHS.

Desirable Criteria:

• Familiarity with Social media and web maintenance, CRM systems, database management and excellent IT literacy.
• Bilingual/community language, preferably Korean and/or Mandarin.
• Current driver’s license.