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Case Analyst Dispute Resolution

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Organisation : Australian Financial Complaints Authority

Location : Sydney (Sydney )

Work Type : Full-time

Sector : Community Development

Salary Type : Annual Package

Application Closing Date : 18 Nov, 2018

About the Role

About the opportunities

We are looking to appoint a number of Case Analysts to positions in the Banking and Finance, Financial Hardship and Privacy and Debt Collection teams. These positions will be offered on a three-year fixed term basis.   

This is an exciting opportunity to use your legal and/or industry experience to resolve disputes whether by negotiation, conciliation or investigation and assessment.

The Banking and Finance teams specialise in banking and finance related matters.

The Hardship team specialise in disputes involving people who are experiencing financial difficulty.

The Privacy and Debt Collection team specialise in resolving single issue, low value disputes in banking and finance and insurance matters.

Skills and experience

The ideal candidate will have:

  • a number of years of legal and/or industry experience in banking, finance or credit

  • Financial counselling and or Community legal experience  
  • the ability to manage a caseload in an efficient and timely manner

  • ability to review disputes impartially and negotiate a fair outcome for all parties

  • ability to draft detailed, logical, reasoned and comprehensive correspondence and communicate effectively in plain English.


Benefits and culture

  • Genuine career development opportunity

  • Positive work/life balance encouraged

  • Salary packaging options

  • Extensive health and wellbeing programs

  • Fun social events.

AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply.


If you are interested in pursuing this opportunity, please submit your CV and covering letter through our e- recruitment system  

For more information about this role please visit our website at

About the Organisation

Organisation Name : Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) is a new external dispute resolution scheme that will deal with complaints about financial products and services.

A not-for-profit, non-government organisation, AFCA will resolve complaints in a fair, independent and efficient manner. Our service is free to the public, with the cost of running the service being met by our member financial firms.

AFCA has offices in Melbourne and Sydney, but our service is accessible to all Australians.

Apply for this Job

Position Description : Case Manager 07.06.2018

For details concerning this role, please contact

gian rinaldo

Email :

Applications not allowed for this job listing.

Please quote in application: Case Analyst Dispute Resolution via Pro Bono Australia.


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