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Case Manager Dispute Resolution

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Organisation : Australian Financial Complaints Authority

Location : Sydney (sydney)

Work Type : Full-time

Sector : Community Development

Salary Type : Annual Package

Application Closing Date : 18 Nov, 2018

About the Role

About the opportunities

We are looking to appoint a number of Case Managers to positions in the Banking and Finance, Financial Hardship and Privacy and Debt Collection teams. These positions will be offered on a three year fixed term basis.   

This is an exciting opportunity to use your legal and/or industry experience to resolve disputes whether by negotiation, conciliation or investigation and assessment.

The Banking and Finance teams specialise in banking and finance related matters.

The Hardship team specialise in disputes involving people who are experiencing financial difficulty.

The Privacy and Debt Collection team specialise in resolving single issue, low value disputes in banking and finance and insurance matters.

Skills and experience

The ideal candidate will have:

  • a minimum of 5 years current experience in the financial, legal or alternative dispute resolution sectors

  • Financial counselling and/or community legal experience
  • the ability to make accountable decisions, including demonstrated competence in analysing and investigating issues, and developing and negotiating solutions,

  • the ability to draft detailed, logical, well explained decisions and explain complex legal and financial documents and concepts in plain English

  • strong interpersonal skills and excellent oral and written communication skills  

  • the ability to manage a caseload in an efficient and timely manner

  • an interest in the development of team members and contributing to continuous process improvement

  • tertiary qualifications in legal, finance and/or commerce highly valued.


Benefits and culture

  • Genuine career development opportunity

  • Positive work/life balance encouraged

  • Salary packaging options

  • Extensive health and wellbeing programs

  • Fun social events.

AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply.


If you are interested in pursuing this opportunity, please submit your CV and covering letter through our e- recruitment system  

For more information about this role please visit our website at

About the Organisation

Organisation Name : Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) is a new external dispute resolution scheme that will deal with complaints about financial products and services.

A not-for-profit, non-government organisation, AFCA will resolve complaints in a fair, independent and efficient manner. Our service is free to the public, with the cost of running the service being met by our member financial firms.

AFCA has offices in Melbourne and Sydney, but our service is accessible to all Australians.

Apply for this Job

Position Description : Case Manager 07.06.2018

For details concerning this role, please contact


Phone : 0396137402

Email :

Applications not allowed for this job listing.

Please quote in application: Case Manager Dispute Resolution via Pro Bono Australia.


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