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Team Leader – Centre Support

Organisation : Relationships Australia NSW (RANSW)) via Big Splash

Location : Sydney (Blacktown)

Work Type : Full-time

Profession : Administration & Office Support, Management

Sector : Community Support Services, Families

Salary Type : Annual Package

Application Closing Date : 27 Jan, 2019

About the Role

  • Are you an experienced administration professional
  • Full time Senior / Team Leader position
  • Based in Blacktown
  • Salary Packaging available

We have an exciting opportunity for an experienced administration professional to join the Blacktown Centre as Team Leader – Centre Support.

The Team Leader Centre Support is a key member of the senior team in the region. You will be a vital support and advisor to the Centre Manager and have autonomy and decision making responsibility within your area of responsibility. Your primary responsibility will be to provide supervision, training and leadership to our Administrative team members, as well as providing excellent customer service to both internal and external customers.

Other responsibilities will be:

  • To ensure quality services through support, supervision and
    leadership facilitating team functioning and performance;
  • Contribute to training and development of Centre staff to
    maximise performance and foster team member engagement;
  • Further develop and improve the customer experience;
  • Ensure your team members are supported and workloads are
  • Manage complex enquiries or requests in line with
    organisational polices;
  • Ensure the accuracy of work in all administrative systems
    within the centre;
  • Prepare reports and analysis as required;
  • Work closely with the Centre Manager towards continuous
    improvement of customer service and administration within the
  • Ensure safe work practices, monitor and report on all
    associated risks.

About you

This is a full time position working 5 days per week. In terms of
experience, qualifications and skills, you will have:

  • Qualifications in a relevant field and/ or extensive experience in
    a similar role;
  • Experience in managing an office, multi-tasking and prioritising
    work for self and others;
  • Experience in delivering and improving quality customer
    service to internal/ external stakeholders;
  • Advanced knowledge and expertise in computer systems
    including finance systems, and reporting;
  • High level of accuracy and attention to detail;
  • Capacity to develop and maintain effective professional and
    influential working relationships – externally (with stakeholders
    and clients / community) and internally (within and between
    business units).

About the Organisation

Organisation Name : Relationships Australia NSW (RANSW)) via Big Splash

Relationships Australia NSW (RANSW) believes everyone is entitled to positive, supportive and healthy relationships. Our work is centred on building strong family relationships and community connections. As a leading independent non-profit organisation, we focus on those in greatest need, and we conduct our work with respect for difference and social inclusiveness.

Apply for this Job

For more information about the role and details on how to apply, click
on the link below:


RANSW is an Equal Opportunity Employer. Australia's First
Nations people are encouraged to apply. Through our
Reconciliation Action Plan (RAP), we aim to drive greater
equality by practical actions to build strong relationships,
increased employment opportunities, and enhanced respect
between First Nations peoples and other Australians.
RANSW's RAP can be found on our website at
RANSW recognises the importance of a healthy work-life
balance. We work hard to promote a supportive work
environment and we have a strong focus on professional


Please quote in application: Team Leader – Centre Support via Pro Bono Australia.


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