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Ombudsman – Decisions

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Organisation : Australian Financial Complaints Authority

Location : Sydney (Sydney CBD)

Work Type : Full-time

Sector : Law, Justice & Human Rights

Salary Type : Annual Package

Application Closing Date : 1 Mar, 2019

About the Role

About the role

AFCA is looking to appoint an Ombudsman, based in our Sydney office, to work as part of our busy Decisions Team. Your role will be to make binding decisions, individually or as part of a panel, on our more complex disputes in credit, banking and finance matters in accordance with the AFCA rules.

The role would suit partner or senior executive level legally qualified professionals with a strong track record of significant achievement and a background in the credit, banking and finance sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience to contribute towards a broader community service role.

Skills and Experience

You will have a deep understanding of credit, banking and finance issues and extensive experience in the credit, banking and finance sector. You will also have detailed knowledge of law and industry practice in the credit, banking and finance sector.

Other attributes include:

  • Experience in making independent expert decisions on complex matters, requiring sound judgement and legal reasoning.

  • Strong analytical skills, the ability to quickly get to the heart of complex issues, and being able to efficiently handle a busy case load with a clear outcomes focus are key requirements of this role.

  • High level stakeholder engagement and interpersonal skills and the ability to command the respect of a wide range of senior stakeholders and influence policy development.

Applications close: 1 March 2019

About the Organisation

Organisation Name : Australian Financial Complaints Authority

About AFCA


The Australian Financial Complaints Authority (AFCA) is an independent, not-for-profit organisation offering fair and accessible external dispute resolution (EDR) services to consumers and financial firms across banking, finance, investments, credit, insurance and superannuation in Australia.


AFCA has offices in Melbourne and Sydney, but our service is accessible to all Australians.

Apply for this Job

For details concerning this role, please contact

David Peters

Phone : (03) 9613 6313

Applications not allowed for this job listing.


Please quote in application: Ombudsman – Decisions via Pro Bono Australia.


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