Administration & Customer Support

Administration Position Overview

We’re excited to be bringing a new Administration team member on board. This opportunity will primarily be based remotely (i.e. from home).

Key responsibilities may change over time, however we expect them to include:

• Being the first point of contact for external enquiries (email, online chat support)
• Subscription support (online subscription management system)
• Administration assistance to the Managing Director & Business Manager
• Distribution of marketing materials (post and online).

Additional potential areas of work, based on skills, experience and time available, include:

• Preparing Grant Alerts from content supplied from our Grants Researcher (MailChimp)
• Sharing grant information on social media (Hootsuite, Facebook, Twitter, Instagram, LinkedIn)
• Assisting members with grant-related enquiries (email, CRM, chat support)
• Travel logistics.

What We’re Looking For

First and foremost, the right fit.

Functionally, we are looking for someone with:

• Administration and/or Personal Assistant experience
• Familiarity with the Australian grants space
• Excellent computer skills
• Ideally, a familiarity with a range of apps and social media tools such as Slack, MailChimp, Hootsuite, Google Drive
• Honesty & integrity
• Self-motivation
• High attention to detail
• Good time management skills
• Reputation of being a team player
• Desire to work remotely, with flexibility to work face-to-face when required.

Hiring of the successful candidate will be significantly based on our Core Values outlined in the Position Description.

Terms & Time Allocation

This is a Casual position, with flexible working hours within standard business hours (i.e. flexibility between 8:30am – 5:30pm AEST).

We expect the role to be a 0.3 to 0.6 full time equivalent.

Remuneration for this position is in line with the Clerks Private Sector Award – Level 5.