Major Gifts Coordinator

Position: Major Gifts Coordinator
Reports to: Key Relationships Manager
Hours: 38 hours per week (1.0 EFT)
Classification: Level 5 under the SCHCADS Award
Location: Based at 214-218 Nicholson St Footscray

Organisational Context
To work at the Asylum Seeker Resource Centre is to be an advocate for change and the chance to make an extraordinary difference in the lives of people seeking asylum.

The ASRC is at the very coalface of a collaborative, diverse and powerful movement aiming to restore and uphold the rights of people seeking asylum. Working with the refugee sector and people seeking asylum, we demonstrate the impact of harsh and unjust policy to the people who make the laws and seek to influence positive change in legislation.
We see first hand the impact of government policy on people seeking asylum and we give voice to those stories in the media and the community.

We are the largest provider of aid and support services to the refugee and the asylum community including areas of direct aid, employment, legal representation, health, counselling and casework.

In order to act in the best interests of people seeking asylum and advocate without favour, we do not accept federal government funding and rely on the generosity of the community to support our work. We are a community movement for change and change is happening.

ASRC Key Relationships Program
The ASRC Key Relationships Program is responsible for the stewardship and development of a valuable pipeline of prospects and qualified donors.  The Key Relationships program is responsible for the nurturing and stewardship of Major Donors, Philanthropic Trusts and Foundations, Corporates, High Value Donors and Bequests. As part of the Fundraising and Marketing Stream, this program is responsible for increasing and enhancing opportunities for the Australian community to financially support the work of the Asylum Seeker Resource Centre.
 
Duties and Responsibilities
The Major Gifts Coordinator will be responsible for undertaking the following duties:

1. Responsible for the development, qualification and ongoing management of a high value and major donor caseload, as delegated by Major Gifts Coordinator.
2. Develop relationships and create individual goals with Key Relationships to steward giving, working in a supporter-centric manner to tailor all offers to the supporter while providing exceptional levels of service.
3. Responsible for the development and delivery of marketing & communications plans (Stewardship Plans) for Key Relationships and Prospects across multiple channels including but not limited to events, webinars, direct dialogue, mail and email.
4. Work with the Key Relationships team and internal programs to secure appropriate project information, including budgets, and create offers, proposals and asks that will be used with persons on the caseload to secure gifts.
5. Record all interactions with Key Relationships and Prospects on the supporter database (Salesforce) to ensure an accurate history of supporter engagement is maintained.
6. Track, evaluate and monitor the ongoing caseload activity and moves management performance against set key performance indicators for role and program
7. Monitor and report on income and expenditure.
8. Work with the Prospect Researcher to identify and nurture high value prospects to major giving.
9. Contribute to the development of effective donor journeys, compelling donor propositions and stewardship materials.
10. Monitor general industry and competitor trends, providing recommendations to team on improvements to major gift fundraising.
11. Contribute to the work and continuous improvement of the Fundraising & Marketing Stream, assisting the Key Relationships Manager with specific projects as required.
12. Recruiting inducting and supervising volunteers who will provide admin, customer service
13. Identify and regularly attend appropriate networking/new business opportunity events.
14. Monitor general industry and competitor trends, providing recommendations to team on improvements to major gift fundraising.

Key Selection Criteria
Essential:

• Demonstrated experience implementing major gifts fundraising strategies and campaigns as well as marketing and communication plans.
• Experience implementing moves management strategies for major donor solicitation for a valuable pipeline of known and qualified prospects
• Strong communication skills, including experience in customer service/ relationship fundraising.
• Experience in project management methodology and implementation.
• Ability to secure project and organisation information and create effective offers, proposals and report backs to donors.
• High levels of computer literacy particularly MS Office and experience working with CRM systems.
• Exceptional interpersonal and presentation skills and internal stakeholder management.
• Ability to work under pressure, multitask and meet tight deadlines.

Desirable

• Experience with Salesforce
• Strong understanding of issues and experiences of people seeking asylum.
• Experience managing the operations & logistics of events.

Conditions of Employment
Terms and conditions of employment will be based on the Social, Community, Home Care and Disability Services Industry Award 2010 or its successor agreements.
All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.
List any other specific conditions applicable to this role that impacts on its delivery e.g. requirement for shift work.
Other Relationships
This position will need to build strong working relationships with internal and external stakeholders.

Workplace Health and Safety
All staff are required to take reasonable care of their own health and safety and that of other personnel who may be directly affected by their conduct.
The incumbent of this position is required to regularly:

• sit for extended periods of time
• travel outside of the office to meet with donors