Team Leader

• Full time position
• Maximum term role until September 2019
• Based in Rockhampton

About the role

This position will be accountable for exercising management responsibility of a service team to deliver agreed humanitarian service outcomes that support and empower people and communities in times of vulnerability.

This role will be responsible for facilitating our overall purpose of ‘reducing suffering through mobilising the power of humanity’ through the implementation and operational management of the Intensive Family Support program in Rockhampton.

Additionally, you will work in collaboration with the Service Lead, to plan, develop and coordinate place based service responses that are evidence based and reflective of the needs and aspirations of the community and be responsible for leading a high performing, results-driven team that consistently demonstrates excellence in professional service delivery.

What you will bring

• A passion for social change and a record of achievement in delivering solutions that improve people’s lives, including the ability to coordinate and motivate teams, set goals, establish priorities and manage competing deadlines.
• A clear, practice-informed framework complemented by a range of operational management strategies to monitor and improve the performance of high quality service outcomes.
• A comprehensive understanding of current trends and issues in the service delivery sector including knowledge of the human services legislative and policy environment and policy and practice standards (particularly in Child Protection and Domestic & Family Violence) and ability to lead, coach and mentor teams to ensure compliance and continuous improvement of relevant legislation, industry standards and best practice.
• High level demonstrated knowledge of evidence based casework strategies and principles with proven experience in delivering intensive case management to people experiencing multiple and/or complex issues as well as experience overseeing the administration of Brokerage funds in the context of case management.
• Proven ability to supervise, develop, and lead the performance of service teams across a broad service portfolio and enable a highly focused, client service oriented workforce to effectively implement strategies that support positive change and improve outcomes for clients and communities.

Benefits

Be part of one of the largest humanitarian organisations and know that the work that you do will help improve outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements.