2019 Impact 25
MEDIA, JOBS & RESOURCES for the COMMON GOOD

Trainer Administrator

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Organisation : TQSolutions

Location : Melbourne (Glen Waverley)

Work type : Full-time

Sector : Homelessness & Affordable Housing

Salary type : Annual Package

Application closing date : 14 Mar, 2019

About the role

Trainer Administrator

  • Global not-for-profit
  • Outstanding opportunity for a professional to build on their strong training and administrative skills
  • Full-time, permanent role, based in Glen Waverley – Melbourne

One of the world’s largest and best recognised not-for-profits in its sector, this organisation helps more than one million Australians every year and employs over 8,000 staff, delivering life-changing programs and services through various operations and businesses.

This is an excellent opportunity for a highly skilled and motivated professional to develop and deliver the training and administration needs of the Fundraising Department. The role is 60% operational and 40% training.

About the role

Reporting to the Manager, Donor Analytics and Insights, you will be responsible for assessing, developing and delivering the training needs of the Fundraising Department in the use of the CRM system, Online Portal and other systems customised to enhance supporter experience. Your responsibilities will include;

  • Identifying the training needs of all users involved with the CRM/Online Portal in order to develop and deliver appropriate training modules and learning materials
  • Working as part of the CRM team alongside administrators supporting operations on days when training is not scheduled
  • Providing and coordinating face-to-face and virtual training for users nationally
  • Assessing effectiveness of training provided by seeking feedback from participants and developing future modules based on responses received

About You

You possess

  • Demonstrated experience in the delivery of training to medium-sized groups using appropriate tools and aids
  • Relevant qualifications in Workplace Training (e.g. Certificate IV in Training and Assessment)
  • Excellent communication skills when explaining highly technical terms to non-technical stakeholders
  • A strong understanding of team service delivery objectives and your own impact on achieving these
  • The ability to communicate and build rapport with a diverse range of internal/external stakeholders
  • Expertise in Blackbaud and Blackbaud products is desirable

Do you enjoy working with a diverse range of people involved in a rich and varied portfolio of community development programs?

This organisation is a great place to work. With generous salary packaging options, development opportunities and a genuine work-life balance, it’s a place where you can grow your career whilst being a part of an organisation that truly makes a difference.

Join us as we bring hope, where it’s needed most. 

About the organisation

Organisation Name : TQSolutions

One of the world’s largest and best recognised not-for-profits in its sector, this organisation helps more than one million Australians every year and employs over 8,000 staff, delivering life-changing programs and services through various operations and businesses.

How to apply for this role

Applications not allowed for this job listing.


Please quote in application: Trainer Administrator via Pro Bono Australia.


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2019 Impact 25

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