About the Role
This is a front office position in a busy community centre where you will be the first point of contact. The role is varied and involves assisting walk-in clients with general information telephones and reception, organising front of house and liaising with our groups/teachers/facilitators/suppliers/hall hirers and supporting the day to day operations of the centre.
You need exceptional multi-tasking and organisational and administrative skills to support the day to day operations of the Centre and provide support to our professional staff team. You will be community minded, are an excellent communicator and have lots of initiative.
About the Opportunity
The role of the Front Office Organiser is to:
- Be the first point of contact for our clients and other service users
- Provide information to clients to assist them with their enquiries
- Positively interact with clients of our service
- Liaise with our centre based groups, teaches/facilitators/suppliers/hall-hirers etc
- Maintain bookings/schedules/calendars/appointments/ admin systems and daily statistical data
- Create new admin systems as required
In addition to the above, some of the duties include:
- Maintain existing office systems and procedures and develop new systems and procedures as required
- Co-ordinate IT needs of the organisation
- Collect and maintain daily client statistical data and assist I the preparation of statistical reports as required
- Source and maintain up-to-date information resources for clients
- Maintain booking schedules for hall hire
- Liaise with the Centre’s volunteers and develop and monitor volunteer rosters
- Assist the Centre’s WDO (Work Development Order) clients to register with the program and liaise with Revenue NSW
- Provide support for the Food Share Program
- Attend to maintenance issues of the Centre including liaising with council and contractors
- Update and maintain the centre’s information display systems
- Update our social media platforms
Other skills and requirements:
- Friendly, approachable, conversational
- Patient, good listening skills
- Reliable and responsible
- Interacts positively with clients
- Quick thinker and problem solver
- Respectful of privacy and personal information
- Ability to relate to people from all walks of life and cultural backgrounds
IMPORTANT – You must address each point of the Essential and Desirable Criteria below in a cover letter entitled: “Essential and Desirable Criteria.” Essential Criteria Please address each point below to demonstrate how you meet the essential criteria:
- Tertiary qualifications (minimum Cert IV completed) in Community Services,Business Administration or related discipline
- Demonstrated telephone and admin experience
- Ability to work independently and prioritise own work to meet deadlines
- Understanding of the particular needs and challenges faced by clients from diverse communities
- Ability to multitask and juggle different aspects of the role
- Highly competent with Microsoft Office and social media
- Excellent verbal and written communication skills
- Access to a motor vehicle and a current drivers NSW Driver’s License
Please address each point below to demonstrate how you meet the Desirable Criteria:
- Prior work experience in the not for profit sector
- Fluency in a second language
An inclusive, empowered, and engaged community
Ethical: We work in a way which is honest, right, and fair
Socially Just: We advocate for equality. We support people to improve their lives and claim their human rights.
Inclusive: We work to create a community where everyone feels they belong, no matter who they are, where they are from, or what their life journey has been.
Collaborative: We promote genuine community engagement and participation. We listen to the community so we can continually improve. We build partnerships, and collaborate with our colleagues inside and outside of the organisation.
Creative: We use our imagination, energy, and resourcefulness to find new and innovative ways to achieve our Vision
Sustainable: We operate in a way that supports environmental, social, and economic sustainability.
What do we offer?
You’ll be part of an inclusive, fun, collaborative and supportive work culture that strives to make a positive contribution to our community. We offer professional development opportunities and professional supervision. We offer an additional 3 days paid leave at Christmas, time in lieu, travel reimbursement, Salary Sacrifice and access to a large car park.
About the Organisation
We are a not for profit community based organisation working to support and strengthen the local community.
Some of the services and programs we provide include:
- Information and referral
- Support groups and community education
- English classes
- Recreational groups
- Family Strengthening Program including casework and counselling
- Supported Playgroup
- Tax Help Program
- Work Development Order Program
- Food Share Program
- Community events
- Community development
- Hall Hire
Apply for this Job
For details concerning this role, please contact
Phone : 02 9750 7982
Email : firstname.lastname@example.org
PLEASE NOTE: You MUST submit:
- A cover letter addressing each point of the Essential and Desirable Criteria listed
above. Failure to do this may render your application invalid.
- A current Resume, including:
- Your full name
- Street address
- Mobile phone number
- Email address
- Two recent Work Referees, one of which is a direct Manager/Supervisor.
Post or email your application to:
The Executive Officer
PO Box 164
Greenacre NSW 2190
Enquiries to the Executive Officer on 9750 7982
Closing Date: 5pm Friday 22 March, 2019.
Please quote in application: Front Office Organiser via Pro Bono Australia.