About the Role
Permanent – 35 hours per week
Monday to Friday
Pay and conditions SCHCADS Award Level 3
IMPORTANT – to be eligible to apply you must submit the following documents:
- Your Resume
- Selection Criteria in a separate cover letter addressing each point (do not put this in the body of your email).
Failure to do this will render your application invalid. If you are not sure how to do this, please give us a call on 9750 7982.
The role of the Front Office Organiser is to:
- Be the first point of contact for our clients and other service users
- Provide information to clients to assist them with their enquiries
- Positively interact with clients of our service
- Liaise with our centre based groups, teaches/facilitators/suppliers/hall hirers etc
- Maintain bookings/schedules/calendars/appointments/ admin systems and daily statistical data
- Create new admin systems as required
This is a front office position in a busy community centre where you will be the first point of contact. The role is varied and involves assisting walk in clients with general information telephones and reception, organising front of house and liaising with our groups/teachers/facilitators/suppliers/hall hirers and supporting the day to day operations of the centre.
You need exceptional multi- tasking and organizational and administrative skills to support the day to day operations of the Centre and provide support to our professional staff team.
You will be community minded, are an excellent communicator and have lots of initiative.
In addition to the above, some of the duties include:
- Maintaining existing office systems and procedures and developing new systems and procedures as required
- Co-ordinating IT needs of the organisation
- Collecting and maintaining daily client statistical data and assisting in the preparation of statistical reports as required
- Sourcing and maintaining up-to-date information resources for clients
- Maintaining booking schedules for our hall hire and liaising with our hall hirers
- Liaising with the Centre’s volunteers and developing and monitor volunteer rosters
- Assisting the Centre’s WDO (Work Development Order) clients to register with the program and liaise with Revenue NSW
- Providing support for the Food Share Program
- Attending to maintenance issues of the Centre including liaising with council and contractors
- Updating and maintaining the centre’s information display systems
- Updating our social media platforms
Other skills and requirements:
- Friendly, approachable, conversational
- Patient, good listening skills
- Reliable and responsible
- Interacts positively with clients
- Quick thinker and problem solver
- Respectful of privacy and personal information
- Ability to relate to people from all walks of life and cultural backgrounds
Please address each point below to demonstrate how you meet the essential criteria:
- Tertiary qualifications (minimum Cert IV completed) in Community Services, Business Administration or related discipline
- Demonstrated telephone and admin experience
- Ability to work independently and prioritise own work to meet deadlines
- Understanding of the particular needs and challenges faced by clients from diverse communities
- Ability to multitask and juggle different aspects of the role
- Highly competent with Microsoft Office and social media
- Excellent verbal and written communication skills
- Access to a motor vehicle and a current drivers NSW Driver’s License
Please address each point below to demonstrate how you meet the Desirable Criteria:
- Prior work experience in the not for profit sector
- Fluency in a second language
About the Organisation
An inclusive, empowered, and engaged community
Ethical: We work in a way which is honest, right, and fair
Socially Just: We advocate for equality. We support people to improve their lives and claim their human rights.
Inclusive: We work to create a community where everyone feels they belong, no matter who they are, where they are from, or what their life journey has been.
Collaborative: We promote genuine community engagement and participation. We listen to the community so we can continually improve. We build partnerships, and collaborate with our colleagues inside and outside of the organisation.
Creative: We use our imagination, energy, and resourcefulness to find new and innovative ways to achieve our Vision
Sustainable: We operate in a way that supports environmental, social, and economic sustainability.
What do we offer?
You’ll be part of an inclusive, fun, collaborative and supportive work culture that strives to make a positive contribution to our community.
We offer professional development opportunities and professional supervision
We offer an additional 3 days paid leave at Christmas, time in lieu, travel reimbursement, Salary Sacrifice and access to a large car park.
Apply for this Job
For details concerning this role, please contact
Phone : 02 9750 7982
Email : firstname.lastname@example.org
Applications not allowed for this job listing.
Please quote in application: Front Office Organiser via Pro Bono Australia.