Service Manger

The ideal candidate will have the following:-

• Extensive experience in a Management role – ability to lead a team, roster staff, participate in a management on-call roster, direct and manage performance.
• Mental Health experience / qualifications – Understanding of recovery orientated practices and experience working with people with complex mental health issues. Understanding and experience in developing and reviewing person centered plans.
• Change Management experience – ICLA as recently implemented a new structure in Service Delivery. Ability to settle and support people in their new roles, oversee and implement new systems is highly desirable.
• Time Management – Ability to work in a fast paced environment, manage shifting priorities and maintain attention to detail.
• Incident Management – Ability to identify and manage risk, and oversee incident management processes. Develop skills within team around identifying and managing risk.
• Good written communication and able to learn new IT systems.