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Case Support Worker– Assessment & Response Team

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Organisation : EDVOS

Location : Melbourne (Ringwood)

Work Type : Casual/Vacation

Sector : Community Support Services, Families, Women

Salary Type : Hourly

Application Closing Date : 29 Mar, 2019

About the Role


About the Opportunity

The primary focus of the Case Support Worker is organising daily priorities which directly support Specialist Family Violence Advocates and Managers within the Assessment and Response Teams.  The Assessment and Response team is responsible for the initial intake function within EDVOS. The role also requires some discretionary decision making in relation to the safety and risk of women and children.

Essential to your success

  • Certificate IV Welfare and Community Services or working towards tertiary qualification in human services field
  • Basic understanding of family violence and theories that relate to family violence, including knowledge of Trauma Informed Practice and Case Management
  • Competency with Microsoft Office suite of programs
  • Excellent organisational, administration and time-management skills
  • Well-developed conceptual, analytical and problem solving skills
  • Ability to foster positive working relationships and capacity to work as a member of a team
  • Well-developed verbal, interpersonal and written skills
  • Knowledge of the SHIP database is desirable

What We Offer

  • Flexible working hours including the option of a monthly accrued day off (ADO) for full time staff
  • Generous salary packaging benefits resulting in tax savings
  • Excellent Professional Development opportunities including external training and workshops as well as EDVOS all staff training
  • Health and wellbeing programs for all staff including weekly yoga classes, walk at work, bi-monthly staff shared lunch and birthday calendar
  • Regular supervision and management support including access to EAP
  • Internal committees (e.g. Innovation & Development and Quality and Safety) working groups to support staff’s interest and expertise (e.g. Diversity, Consumer Engagement, OHS, Children and Youth)
  • A rewarding opportunity to be part of an organisation that is committed to improving quality of life for women and children experiencing family violence

EDVOS hours of operation are Monday to Friday from 9am until 8pm and Saturday from 9am until 5pm. In this position you would be expected to be available to work on a rotating roster across those hours of operation. Salary for this position will be aligned with SCHADS Level 3 + 9.5% super.


About the Organisation

Organisation Name : EDVOS

Eastern Domestic Violence Services (EDVOS) is a not-for-profit specialist family violence service in Melbourne’s eastern metropolitan region. We provide an integrated range of support and services to empower women and children who are responding to family violence. We operate within a human rights framework and our focus is on supporting the safety of women and children and the accountability of perpetrators.  



Apply for this Job

For details concerning this role, please contact


Phone : 03 9259 4200

Email :

Applications not allowed for this job listing.

Please quote in application: Case Support Worker– Assessment & Response Team via Pro Bono Australia.


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