Customer Service Officer

Position:                   Customer Service Officer

Reports to:               Team Leader, Access & Inclusion

Direct Reports:       0

Location:                  Perth

Status:                      Part time hours (15.2 or 22.8) or 2- 3 days a week

                                  Maternity leave vacancy

                                  Contract term ending 31 December 2019, with possibility

                                  of extension but with no guarantee. 

Background:

NDS WA administers three access and inclusion programs for people with disability.  These programs provide services to over 90,000 Western Australians with disability. 

Position Overview:

The overall objective of the role is to provide a welcoming and professional service to NDS customers together with accurate and efficient completion of program data entry and administrative tasks.

Key roles and responsibilities:

• Provide a welcoming and professional service to NDS customers and visitors, including front office reception duties as required
• Respond promptly to customer enquiries by phone and email; appropriately escalate complex enquiries to management and maintain customer confidentiality
• Accurate and efficient data entry across multiple databases and spreadsheets
• Administration duties including meeting minutes, mail, filing, archiving, and daily reconciliation tasks
• Other duties as required

Key Attributes

1. Demonstrated customer service orientation and experience, with strong interpersonal and communication skills
2. High standard of computer literacy, including Outlook, Word and Excel
3. Accurate data entry skills
4. Strong time management and organisational skills with the capacity to handle multiple tasks in a busy environment
5. Ability to use own initiative and problem solve issues associated with the daily running of an office
6. Ability to work harmoniously within a team environment
7. Ability to project a professional image of the organisation
8. A commitment to own professional development
9. Medical or disability knowledge and/or the ability to quickly acquire this knowledge through on-the-job training

Note:  There is a requirement to undergo a Police Background check to perform this role. It should be noted that the cost associated with obtaining this check will only be reimbursed for the successful candidate.