About the role
The position of Receptionist is a part-time (with possible increase to full time) Reception Administration Officer role and is part of the Business Services team. The broader WestCASA team consists of 22 Counsellor/Advocates, an after-hours on call crisis care team (7 -10 casual staff), Clinical Service Manager and the Chief Executive Officer.
WestCASA receives funding to deliver a range of services mentioned above from the Victorian Department of Health & Human Service. Services to the prison are funded by the Department of Justice & Community Safety Victoria.
WestCASA aims to provide a service that is empowering, respectful, culturally sensitive and committed to best practice.
All WestCASA staff are employed by, and responsible to, a community-based Board of Governance via the Chief Executive Officer.
The purpose of the Receptionist is to provide reception and administrative support to all members of WestCASA team in order to facilitate a high level of care to those accessing the service.
The Receptionist is the first point of contact for people telephoning WestCASA or coming into the service. The Receptionist will be responsible for promoting an atmosphere that is welcoming, non-judgemental and compassionate. The Receptionist Administration Officer’s ability to respond appropriately to a wide range of people, some of whom may be in crisis, is critical.
The role is not expected to provide counselling to service users. There is a requirement to have excellent written and oral communication skills, excellent problem-solving skills, ability to use initiative well and be organised and efficient.
Observing the confidentiality of service users is expected at all times.
The Receptionist will be required to work independently and as well as part of a team, it is a requirement of this position to work closely with the Chief Executive Officer (CEO), Clinical Services Manager (CSM), the Business Services Team and the Counsellor Advocates.
WestCASA welcome applications from Aboriginal people and those from culturally and linguistically diverse backgrounds.
About the organisation
WestCASA provides counselling, advocacy, education and training in the area of sexual assault, to the Western Metropolitan Region of Melbourne and is located in Werribee Multidisciplinary Centre with outreach to Footscray, Melton, and the Dame Phyllis Frost Centre (DPFC, a women’s prison) at Ravenhall.
How to apply for this role
Applications not allowed for this job listing.
Please quote in application: Reception Administration Officer via Pro Bono Australia.