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Supporter Services Operations Officer

Organisation : Caritas Australia

Location : Sydney (Alexandria, NSW 2015)

Work type : Full-time

Profession : Administration & Office Support, Customer Service, Marketing, Media & Communications

Sector : Community Development, Community Engagement, Overseas Aid & Development, Religion & Religious Groups

Salary type : Annual Package

Application closing date : 30 Aug, 2019

About the role

• Work for a renowned international aid & development organisation
• Permanent Full-Time position with generous salary packaging options
• Use your coaching skills to assist the Supporter Services Team

Your Role
As part of the Supporter Services Team, your role will involve:
• Training the team in donation processing and customer service.
• Providing high quality customer service to supporters through various communication channels.
• Investigating, following up and resolving donation related feedback and escalations.

Your Capabilities
You will thrive as the Supporter Services Operations Officer if you have:
• Proven customer service experience in a high volume call centre environment.
• Experience in designing training materials, tools, techniques and methods.
• Strong data entry skills and quick at learning software programs.

About the organisation

Organisation Name : Caritas Australia

Our Organisation
Caritas Australia is the Catholic agency for international humanitarian relief and development in Australia. Through effective relationships with the Church, partners and communities in Africa, Asia, the Pacific and Australia, Caritas Australia helps to end poverty, promote justice and uphold dignity. Our programs promote the good of every person regardless of people’s religious, political or cultural beliefs. We envisage a world in which children, women and men most vulnerable to extreme poverty and injustice are agents of their own change and architects of their own development.

How to apply for this role

How to Apply for this Role
To apply for this role, please visit and view the full Position Description. Please send your application to by COB Friday 30 August 2019 with a subject line which indicates the role title and channel through which you found the ad (e.g. Supporter Services Operations Officer via Pro Bono).

Applications must include:
1. CV/Resume
2. Cover Letter including residency or work visa status
3. A separate document addressing the Selection Criteria which is set out in the Position Description

For further information please contact Shaun Carroll on 02 8306 3590.

Caritas Australia is an Equal Employment Opportunity (EEO) employer. Caritas Australia welcomes and encourages Aboriginal and Torres Strait Islander applicants for all advertised positions.

A national criminal history check will be conducted for all employees. For individuals who are dual citizens or who have lived for 12 months or longer overseas in the past five years, an international criminal history check will also be required.

Please quote in application: Supporter Services Operations Officer via Pro Bono Australia.

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