Organisation : Merri Health
Location : Melbourne
Work type : Full-time
Sector : Aged Care & Seniors
Salary type : Annual Package
Application closing date : 4 Mar, 2020
About the organisation
Your new organisation
At Merri Health, we strive to enrich diverse communities through the provision of quality health care and support services. A career at Merri will see you contributing to a culture that affects change for our clients and the wider community. We are committed to supporting the talent and skills of our employees because we know their capability is the key to our success.
What we offer
Opportunity to join a fast growing, innovative and supportive team.
We offer a diverse, inclusive and flexible environment which encourages you to bring your whole self to work. As the successful applicant you’ll be joining an organisation where you will be supported to grow, learn and develop your skills to reach your potential.
You will also have access to generous salary packaging, purchase leave and flexible work arrangement options.
About the role
Your new role
As a Service Coordination Officer you will be responsible for:
- Excellence in Customer Service.
- Providing seamless and timely brokerage services to Home Care Package Clients.
- Maintaining electronic data management system files and all relevant client and brokerage service documentation, including referrals, service requests and changes, appointment diaries, schedules and file notes.
- Working collaboratively to ensure that outcomes are achieved in line with client goal directed care plans and service objectives.
What you’ll need to succeed
To be successful with Merri you will go above and beyond to achieve great results for our clients, the organisation and yourself. We’re looking for individuals with:
- Relevant qualifications with sound and transferable administrative skills.
- Demonstrated experience providing quality customer service to clients/consumers, preferably in a community based or health setting.
- Excellent verbal and written communciations skills and ability to work collaboratively with a avariety of stakeholders.
- Well developed time managmnet and organisational skills and ability to complete tasks to required deadlines.
- Demonstrated problem solving and negotiation skills to achieve required outcomes that support service quality.
- Computer Literacy an data accuracy
- Second language, an advantage
How to apply
Applications not allowed for this job listing.
Please quote in application: Service Coordination Officer via Pro Bono Australia.
Sector: #Aged_Care_and_Seniors
