Client Adviser

Mobile role

• Permanent full-time
• A mobile role providing client advice, guidance and case management
• Fully maintained tool of trade vehicle
• Mobile phone and laptop provided
• Abbotsford office hubs for meetings and training
  

About the Role

We are seeking a kind, enthusiastic community care professional to provide independent, ongoing advice and guidance to our clients across Northern and Eastern Melbourne suburbs.  As a Client Adviser, you will work collaboratively with Home Care clients, their carers and representatives, developing flexible, personalised and culturally appropriate care plans. In this mobile team environment you will:

• Review intake information engage new clients, establishing the home care agreement, care plan, budget and connect the client with services and supports
• Work mobile, conducting client visits as needed, practicing person centred care planning, providing independent advice and guidance to clients and their families;
• Work collaboratively with clients, their carers and representatives, ensuring their ongoing needs and preferences supported, to live independently at home;  
• Liaise with Care Connect employees, stakeholders, partnered service providers on behalf of the client and Care Connect;
• Conduct annual reviews for all clients, revising their care plan, goals, services and budget expenditure;
• Ensure operations are conducted ethically, fairly and within the statutory legal and contractual requirements.

About You

To be successful in the role you will be able to demonstrate:

• Excellent interpersonal communication, networking and negotiation skills
• An ability to take the initiative, prioritise, delegate and organise activities
• Knowledge of Home Care Packages and Aged Care standards, community resources and service networks for older Australians and their carers
• Experience with person centred care planning processes, including assessment and establishing client goals
• Experience managing client budgets, being responsive and accountable for time sensitive tasks
• Ability to work with set KPIs and achieve targets
• Experience in the Microsoft Office suite and exposure and/or ability and confidence to acquire skills for in-house client database systems
• We strongly encourage people living within northern Melbourne suburbs to apply

Qualifications required for the role:

• Tertiary qualifications in allied health, social science, health/welfare discipline, or a related field
• In the absence of completed tertiary qualifications, experience in the delivery of person-centred practices in non complex and/or complex case management and/or demonstrated experience with complex service oriented offerings in Home Care or Aged Care services

We Offer

• Workplace tools to support a mobile role including a phone and laptop
• Fully maintained tool of trade vehicle
• Flexible working environment with an understanding, supportive and positive team
• Competitive salary including salary packaging options

Additional requirements:

• All appointments are made subject to a satisfactory National Police Check conducted by Care Connect and a valid Working with Children Check provided by the applicant, as requested
• A statutory declaration is required, confirming residency in a country other than Australia Depending on the information provided a international police check/s may also be required
• Part of our selection process requires the completion of psychometric assessments

Apply Now!
Please note, interviews will be scheduled as suitable applications are received.