Analyst Help Desk

• Leading Community Services Organisation
• Salary packaging, and competitive sector remuneration
• Assist the team towards effective enterprise service delivery
• Full time, Ongoing role based in Melbourne CBD

About the opportunity

This role is responsible for providing support to large volume of users within a complex enterprise environment. As the first point of contact for inquiries and delivery of IT support, the Help Desk Analyst provides top tier customer service to end users.

As part of the ICT team, you will be responsible for ensuring the effective support of the information and communications technology that underpins Uniting services and is critical in the achievement of Uniting’s strategic goals.

This position will work within the Help Desk team and in partnership with other ICT teams in providing support services for a diverse geographical region.

Additionally, you will work closely within the ICT team in the assessment and effective rationalisation of ICT support requirements across a diverse range of services and sites while concurrently managing relationships and expectations of a large stakeholder base.

About you

You have, in your previous role, demonstrated experience using ITIL processes and compatible technologies to maintain service support excellence.

You will have demonstrated ability in the following areas:

• ITIL Framework
• Customer Support
• Microsoft Office 365 support and administration
• Windows and/or Mac desktop support
• Technical troubleshooting

You have a collaborative approach and the ability to develop and influence a change agenda to a range of stakeholders, including suppliers, staff and senior management.

Your excellent communication skills and confidence to speak to stakeholders at all levels, with a pro-active, solution focused, and customer centric work approach, will help you succeed in this role.

How to apply

If this sounds like you, apply today by submitting the below:

• Cover Letter (1 page outlining your suitability by addressing the key/core selection criteria according to the position description)
• Current Resume (no more than 3 pages)

Applications close on Thursday 1 October 2020

Get in touch

For a confidential discussion about the role, please call Helen Comte – Team Leader, Help Desk on 0403 120 182.

About Uniting
At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice.

Visit us: www.unitingvictas.org.au

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and well-being of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and Working With Children Check (in Victoria) and/or Working With Vulnerable People Check (in Tasmania) prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.  

We seek to work in solidarity with Aboriginal and Torres Strait Islander people as Australia’s First Peoples and as the traditional owners and custodians of this land. We celebrate diversity and value the lived experience of people of every ethnicity, faith, age, disability, culture, language, gender identity, sex and sexual orientation. We welcome lesbian, gay, bisexual, transgender, gender diverse and non-binary, intersex and queer (LGBTIQ+) people at our services. We pledge to provide inclusive and non-discriminatory services.