Organisation : the Office of the Commonwealth Ombudsman
Location : Australia (Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney)
Work type : Contract/Temporary
Sector : Humanitarian, Indigenous, Law, Justice & Human Rights, Other
Salary type : Annual Package
Salary : $79,494 - $91,313 (plus superannuation)
Application closing date : 22 Sep, 2020
About the organisation
The purpose of the Office of the Commonwealth Ombudsman (the Office) is to:
- provide assurance that the Australia Government entities and prescribed private sector
organisations the Office oversights, act with integrity and treat people fairly, and - influence enduring systematic improvement in public administration in Australia and the Pacific
region.
The Office does this through handling complaints, conducting investigations, performing audits and
inspections, encouraging good administration and discharging specialist oversight tasks. The Office also
influences improvement in public administration in the Pacific region through collaboration with partner
entities.
The Commonwealth Ombudsman has the following separate titles that describe specific powers and
functions:
- Defence Force Ombudsman
- Postal Industry Ombudsman
- Overseas Students Ombudsman
- Private Health Insurance Ombudsman
- Immigration Ombudsman
- Law Enforcement Ombudsman
- VET Student Loans Ombudsman.
The Commonwealth Ombudsman is also the ACT Ombudsman.
Further information about the office is available at ombudsman.gov.au.
About the role
- APS Level 6
- Non-Ongoing opportunity may be offered for a period of up to 18 months
- Salary: $79,494 – $91,313 (plus superannuation)
- Several positions available
- Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney
- Ability to obtain and maintain, as a minimum, a baseline security clearance
Affirmative Measure Opportunity – This vacancy is open only to Aboriginal and/or Torres Strait Islander persons.
The Office is looking to fill several existing and expected vacancies at the APS 6 level across various
branches. We will develop a merit pool to fill any vacancies that arise in the 12 month period from the date of advertisement. We will work with successful candidates to match their skills, qualifications and
experience to positions.
Duties
Duties are to be performed under the broad direction of your manager and in accordance with the APS
Code of Conduct and APS Values, as well as upholding the Office values of independence, impartiality,
integrity, accessibility and professionalism. In doing this you will support the Office through:
1. Working with the Assistant Directors and Director, leading and supervising other staff to achieve quality outcomes, and supporting staff to develop their skills, capabilities and knowledge.
2. Undertaking complex tasks, which may include investigations, inspections/audits or projects.
3. Communicating effectively, including with internal and external stakeholders. This may include
presenting at events and creating stakeholder engagement plans, submissions and briefings on complex issues.
4. Delivering training and induction to new staff, leading and mentoring team members, and developing resources to help your team to perform its functions effectively.
5. Working effectively with external stakeholders and representing the Office at forums and other corporate activities.
6. Undertaking and managing projects under the direction of your manager.
Our ideal candidate
The successful candidate will have broad experience in customer service, complaint management,
stakeholder engagement, regulation, integrity functions or project work, and have experience in
supervising staff. Candidates should enjoy working in a small agency and in a geographically dispersed team environment.
You should have:
- a sound understanding of the functions and goals of an integrity agency
- strong analytical skills and an ability to assess complex information and data
- high level oral and written communication skills and ability to influence, negotiate strategic
outcomes and manage stakeholder relationships - experience in managing and supporting others to create a shared sense of team purpose, build
capability and effectively manage change - demonstrated professionalism and impartiality at all times.
Qualifications and/or work experience relating to administrative decision-making, audit/compliance inspections, investigations or project management will be highly regarded.
How to apply
Applications not allowed for this job listing.
Please quote in application: Commonwealth Ombudsman Officer via Pro Bono Australia.
Sector: #Humanitarian, #Indigenous, #Law_Justice_and_Human_Rights, #Other