Close Search

Family contact and support worker

Applications for this role are now closed.  Browse similar roles

Organisation : Settlement Services International

Location : Sydney (Bankstown)

Work type : Casual/Vacation

Sector : Children, Community Support Services, Humanitarian

Salary type : Annual Package

About the role

  • Based in Bankstown
  • Casual position
  • Entry-level position

You will provide transport to children in OOHC and supervise contacts between children and their birth families as scheduled and as directed by Court Order. You will then be required to write a report regarding the contact’s progress.


  • Provide transport to children and young people in OOHC for contacts or for appointments
  • Prepare a brief report on the visit and submit this to the SSI Caseworker within one week (SSI will provide a format for this report.)
  • Liaise with young person’s Caseworker to ensure high-quality service delivery
  • Alert Caseworker and Casework Manager regarding any significant issues, and problem-solve with them where relevant
  • Sign a confidentiality statement relating to the specific issues involved in the Multicultural Foster Care Program, including the understanding that they must not reveal to anyone the address or location or nature of the foster family they visit.
  • Provide first aid if required.


The successful candidate will ideally have:

  • Studying or have completed a Bachelor of Social Work
  • Current unrestricted driver’s licence (own care with comprehensive insurance would be an advantage)
  • First Aid Certificate
  • Ability to work well both in a team and autonomously
  • Strong communication, negotiation and dispute resolution skills

Previous work with culturally and linguistically diverse communities and strong administration/written communication skills will see you succeed in this role

What we offer at SSI

  • Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
  • Currently working from home with a blended approach to returning to the office in March, where we will continue to promote work/life balance;
  • Industry-leading flexible work policy, including 9 day fortnight;
  • Access to in-house training and learning opportunities for professional development and growth;
  • Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About the organisation

Organisation Name : Settlement Services International

SI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with people with a refugee and asylum-seeking background, culturally and linguistically diverse (CALD) communities, people with disability, youth and children and more to build capacity and enable them to overcome inequality.


The Multicultural Child and Family Support (MCFS) Program provides a range of services to assist children and young people who have been found to be in need of care and protection to meet their permanent care plan needs – safety, stability and wellbeing through a culturally aware and responsive lens.

The MCFS Program uses a client-centred, strengths-based, trauma-informed framework to guide its service delivery and facilitate sustainable and pr actical outcomes for children, young people, families and carers; working in partnership with member agencies and local ethnic and sector partners. Its cultural lens aims to link children and young people with a bilingual worker and/or carer and/or community based matched bilingual support worker.

The MCFS Program has contractual responsibilities with DCJ and regulatory responsibilities with the Office of the Children’s Guardian (OCG).

How to apply

Applications not allowed for this job listing.

Please quote in application: Family contact and support worker via Pro Bono Australia.


You might be interested in

Support and empower people to respond to and end their homel...

Senior Support Worker

Use customer service, administration & people skills to ...

Local Area Coordinators – Customer Service (Western Sydney)

Featured suppliers

We believe in doing great work, for good. And have the exper...

Fifty Acres

Established in 2010, Subscribe-HR is the leading provider of...


pba inverse logo
Subscribe Twitter Facebook

Get purpose-driven roles delivered free to your inbox every Monday morning.

You have Successfully Subscribed!